Door Attendant - Louisville, KY
About The Position
The Door Attendant provides exceptional guest service and supports smooth hotel arrivals and departures. The role assists with luggage, offers directions and local recommendations, explains hotel amenities, helps arrange transportation, handles guest requests and deliveries, and supports the front desk and valet teams. The Door Attendant helps maintain a welcoming, professional atmosphere and contributes to a positive guest experience through attentive, proactive service. The position also maintains a clean and organized lobby, bell stand, luggage carts, and equipment; follows procedures for safeguarding guest belongings; assists during emergencies; and monitors the lobby and entrance to help maintain a safe environment. The employee attends staff meetings, completes required training, and performs other tasks as needed to support operational goals. This role works in indoor and outdoor settings, including around parking facilities, and may involve exposure to varied weather, noise, and moving vehicles. Employees regularly use computers and communicate by phone; personal cell phone use may be required for work-related communication and applications, with reimbursement handled according to company policy. The position requires standing, walking, and lifting up to 50 pounds for extended periods, as well as flexibility to work nights, weekends, and holidays. Compensation is hourly, with opportunities for tips based on service performance and customer interactions. The position is non-exempt and eligible for overtime under applicable rules.
Requirements
- High school diploma or GED.
- Valid driver’s license and reliable transportation.
- Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
- Pass and maintain a clean background check.
- Ability to provide professional guest service through clear communication, active listening, and personalized assistance.
- Ability to handle luggage safely and efficiently, maintain confidentiality, and follow proper storage procedures.
- Ability to stand, walk, and lift up to 50 pounds for extended periods.
- Ability and flexibility to work nights, weekends, and holidays.
- Maintain a professional appearance and comply with uniform and grooming standards.
Nice To Haves
- Experience in parking, hospitality, or a similar customer service field.
Responsibilities
- Assist guests with luggage during check-in and check-out, ensuring belongings are handled safely and carefully.
- Greet guests, explain hotel amenities, and help coordinate arrivals and departures.
- Help arrange transportation and respond to guest requests, provide recommendations, and assist with deliveries.
- Support the front desk and valet teams in providing a smooth guest experience.
- Keep the lobby and bell stand clean, organized, and welcoming, and maintain luggage carts and other equipment.
- Follow procedures for handling and storing guest belongings, maintain confidentiality, and help ensure luggage is secure and retrievable.
- Assist during emergencies and monitor the lobby and entrance to support a safe, orderly environment.
- Attend staff meetings and complete required training modules on time.
- Perform other tasks as needed to support operational goals and changing business needs.
Benefits
- Medical, vision, and dental insurance upon eligibility.
- 401(k) upon eligibility.
- Supplemental insurance, including life insurance and critical illness coverage.
- Bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Bellevue University, up to $5,250 per year.
- Nationwide discounts through Perks at Work.
- Opportunities to earn tips based on service performance and customer interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
