Valet Attendant - Louisville, KY

Parking Management•Louisville, KY

1d•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet services while protecting guests’ vehicles. The attendant warmly greets guests, assists with vehicle drop-off and retrieval, manages traffic flow, and responds to inquiries professionally. The role emphasizes exceptional hospitality, clear communication, attention to detail, and a polished professional presence. Attendants follow company policies, handle keys and vehicles carefully, and contribute to a seamless guest experience at hotels, resorts, and events. This active, fast-paced role involves working indoors and outdoors, including in parking facilities and varied weather conditions. Attendants collaborate with colleagues, vendors, and clients, and may use computers, phones, and personal cell phones for work-related communication and applications, subject to company reimbursement policy. The position is non-exempt and offers hourly pay plus tips. The posting lists average compensation of $13.00–$20.00+ per hour combining base pay and tips, which can vary by market and service performance. The schedule may be full-time or part-time, and flexibility to work nights, weekends, and holidays is essential. The position requires standing, walking, and lifting up to 50 pounds for extended periods, as well as maintaining uniform and grooming standards. A 120-day introductory period applies. Employment is at will, and the role is eligible for overtime pay for hours worked beyond 40 in a workweek, in accordance with applicable law.

Requirements

High school diploma or GED.
A customer-service-oriented attitude and helpful demeanor are mandatory.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work in varied weather conditions and in environments that may be noisy and include moving vehicles.
Ability to work nights, weekends, and holidays.
Maintain professional appearance and comply with uniform and grooming standards.
Dependability, punctuality, flexibility, professional communication, and ability to follow instructions and safety procedures.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Safely and efficiently park and retrieve guest vehicles while following key-handling procedures and safety protocols.
Inspect vehicles for damage and document vehicle parking locations on claim tickets.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and respond to guest inquiries professionally.
Provide high-quality guest service, communicate clearly, listen actively, and provide personalized assistance.
Handle challenging situations professionally and resolve problems promptly.
Maintain the security of vehicles and follow company policies and procedures.
Keep valet areas clean, organized, and presentable.
Follow attendance and timekeeping policies, clock in and out for shifts and breaks, and accurately report tips.
Arrive on time in full uniform and properly groomed before clocking in; maintain regular attendance and uphold company standards.
Support colleagues and contribute to a positive team environment.
Attend required staff meetings and complete assigned training modules on time.
Perform other tasks as needed to support operational goals and changing business needs.
Use and maintain equipment properly and report unsafe conditions.
Use a personal cell phone for work-related communication or applications when required, subject to company policy.