Valet Attendant - Cincinnati, OH

Parking Management•Cincinnati, OH

12d•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet services while ensuring the security of guest vehicles. The role creates a welcoming, professional experience from guest arrival through departure by greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and responding to inquiries. Attendants are expected to operate vehicles carefully, follow company policies and safety procedures, and contribute to a seamless guest experience in a fast-paced hospitality environment. The position offers hourly pay plus tips; the listed average compensation is $13.00–$20.00+ per hour after base pay and tips combined, with rates varying by market and tips depending on service performance and customer interactions. Work occurs in indoor and outdoor environments, including on-site parking facilities and corporate settings. The role involves standing, walking, and lifting up to 50 pounds for extended periods, often in varied weather. Team members work with colleagues, vendors, and clients and may use computers, phones, and work applications. The position requires flexibility to work nights, weekends, and holidays, and may require use of a personal cell phone for work-related communication, with reimbursement according to company policy. The position is non-exempt and eligible for overtime pay for hours worked beyond 40 in a workweek. Employment is at will, and a 120-day introductory period applies. Benefits and additional offerings are subject to eligibility and include medical, vision, and dental insurance, 401(k), supplemental insurance, bonus opportunities, paid time off, paid training, tuition assistance, nationwide discounts, and an internal leadership development program.

Requirements

High school diploma or GED.
A customer-service-oriented attitude and a helpful demeanor.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Maintain professional appearance and comply with uniform and grooming standards.
Ability to communicate professionally, listen actively, adapt to changing conditions, and handle unexpected situations with flexibility and professionalism.
Dependability in following instructions, maintaining work schedules, and completing tasks on time.
Adherence to safety procedures and ability to take appropriate action when needed.

Nice To Haves

Customer service experience preferred.

Responsibilities

Conduct vehicle damage inspections and document parking locations on claim tickets.
Safely park and retrieve guest vehicles, following proper key-handling procedures and safety protocols.
Greet guests and assist with vehicle drop-off and retrieval.
Manage traffic flow and address guest inquiries professionally.
Maintain compliance with attendance and timekeeping policies, clock in and out for shifts and breaks, and accurately report tips.
Keep valet areas clean, organized, and presentable.
Handle challenging situations professionally, resolve problems promptly, and deliver high-quality service.
Support colleagues and contribute to a positive team environment.
Maintain regular attendance, follow company policies, and uphold company standards for safe and efficient parking operations.
Arrive on time, in full uniform, and properly groomed before clocking in.
Perform other tasks as needed to support operational goals and respond flexibly to changing business needs.
Attend required staff meetings and complete assigned training modules on time.
Follow company policies and procedures, report unsafe conditions, and properly use and maintain equipment.
Use a personal cell phone for work-related communication or work applications if required, subject to company policy.