Valet Attendant - Cincinnati, OH

Parking Management Company•Cincinnati, OH

12d•$6 - $10•Onsite

About The Position

Parking Management Company (PMC) is a national provider of hospitality-focused parking services, including valet and self-parking management, shuttle services, event parking, and porter/bell services. The Valet Attendant provides courteous, efficient, and safe valet services while protecting guests’ vehicles and delivering a welcoming, professional experience from arrival through departure. The role includes greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and responding professionally to guest inquiries. Attendants are expected to follow company policies, handle vehicles and keys carefully, and help deliver a seamless guest experience at hotels, resorts, events, and other locations. The position is non-exempt and offers hourly base pay plus tips. The posting states that valets can average $13.00–$20.00 or more per hour after tips and base pay combined, with rates varying by market and tips depending on service performance and guest interactions. The position may be full-time or part-time, and flexibility to work nights, weekends, and holidays is essential. Employees may be required to use a personal cell phone for work-related communication and applications; reimbursement follows company policy. Employment is at will, and a 120-day introductory period applies.

Requirements

High school diploma or GED.
A customer-service-oriented attitude and helpful demeanor are mandatory.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Ability to adapt to changing work environments, manage competing demands, and handle unexpected situations professionally.
Follow instructions, maintain work schedules, complete tasks on time, and adhere to safety procedures.
Maintain professional appearance and comply with uniform and grooming standards.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Greet guests and provide courteous, professional, personalized service.
Safely and efficiently park and retrieve guest vehicles while following key-handling and safety procedures.
Inspect vehicles for damage and document parking locations on claim tickets.
Assist with vehicle drop-off and retrieval, manage traffic flow, and respond professionally to guest inquiries.
Follow safety protocols to protect personal safety and vehicle security, and report unsafe conditions.
Comply with attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable.
Handle challenging situations professionally and resolve problems promptly.
Support colleagues and contribute to a positive team environment.
Arrive on time in full uniform and properly groomed before clocking in, maintain regular attendance, and follow company policies and standards.
Attend required staff meetings and complete assigned training modules on time.
Perform other tasks as needed to support operational goals and changing business needs.
Properly use and maintain equipment and complete tasks dependably and on schedule.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental insurance, including life insurance and critical illness coverage.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Overtime pay for hours worked beyond 40 in a workweek, at one and one-half times the regular hourly rate, as applicable.