Valet Attendant - Bloomington, IN

Parking Management•Bloomington, IN

2d•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet services while ensuring the security of guest vehicles. The role creates a welcoming, professional experience from guests’ arrival through departure by greeting them, assisting with vehicle drop-off and retrieval, managing traffic flow, and responding professionally to inquiries. Attendants are expected to operate vehicles carefully, follow company policies and safety procedures, and contribute to a high-quality guest experience. This active, fast-paced hospitality position involves work in indoor and outdoor environments, including on-site parking facilities, and may involve varied weather, noise, moving vehicles, and exposure to the elements. Attendants collaborate with colleagues, vendors, and clients, and may use computers, phones, and personal cell phones for work-related communication. The position requires a professional appearance and adherence to uniform and grooming standards. Work schedules may include nights, weekends, and holidays. The role is non-exempt and offers hourly pay plus tips; listed average compensation is $13.00–$20.00+ per hour after tips and base pay combined, with rates varying by market and tips depending on service performance and customer interactions.

Requirements

High school diploma or GED.
A customer-service attitude and helpful demeanor are mandatory.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations in a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Ability to follow instructions, maintain work schedules, complete tasks on time, and adhere to safety procedures.
Maintain professional appearance and comply with uniform and grooming standards.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Conduct vehicle damage inspections and document parking locations on claim tickets.
Safely park and retrieve guest vehicles, following proper key-handling procedures and safety protocols.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and respond professionally to guest inquiries.
Maintain compliance with attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality service.
Support colleagues and foster a positive team environment.
Maintain regular attendance, follow company policies and PMC standards, and arrive on time in full uniform and properly groomed before clocking in.
Perform other tasks as needed to support operational goals and respond flexibly to changing business needs.
Attend required staff meetings and complete assigned training modules on time.
Follow company procedures and safety practices, report unsafe conditions, and properly use and maintain equipment.
Use a personal cell phone for work-related communication or applications when required, subject to company reimbursement policy.