Valet Attendant - Carmel, IN

Parking Management•Carmel, IN

1d•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet service while protecting guest vehicles and delivering a welcoming, professional experience from arrival through departure. The role includes greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, answering inquiries, and safely parking and retrieving vehicles. Attendants are expected to follow company policies and safety procedures, handle keys appropriately, and contribute to a seamless guest experience. The position is active and takes place indoors and outdoors, including on-site parking facilities, in varied weather and sometimes noisy conditions with moving vehicles. Attendants work with colleagues, vendors, and clients and may use computers, phones, and personal cell phones for work-related communication; phone-use reimbursement follows company policy. A 120-day introductory period applies. The role is non-exempt and eligible for overtime pay for hours worked beyond 40 in a workweek. Compensation is hourly pay plus tips; the posting states valets can average $13.00–$20.00+ per hour after tips and base pay combined, with rates varying by market and tips depending on service performance and customer interactions.

Requirements

High school diploma or GED.
A valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
A customer-service-oriented attitude and helpful demeanor are mandatory.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Maintain professional appearance and comply with uniform and grooming standards.
Flexibility to work nights, weekends, and holidays.
Ability to follow instructions, safety procedures, company policies, and schedules and to adapt professionally to changing work environments and unexpected situations.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Conduct vehicle damage inspections and document parking locations on claim tickets.
Safely and efficiently park and retrieve guest vehicles while following proper key-handling procedures and safety protocols.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and respond to guest inquiries professionally.
Maintain compliance with attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality service.
Support colleagues and contribute to a positive team environment.
Maintain regular attendance and follow company policies and PMC standards for safe and efficient parking operations.
Arrive on time in full uniform and properly groomed before clocking in.
Perform other tasks as needed to support operational goals and respond flexibly to changing business needs.
Attend required staff meetings and complete assigned training modules on time.
Follow company policies and procedures, maintain schedules, complete tasks on time, and report unsafe conditions.
Properly use and maintain equipment.
Use a personal cell phone for work-related communication or work applications when required, subject to company reimbursement policy.