Valet Attendant – Renaissance Newport Beach
About The Position
The Valet Attendant, identified in the job summary as a Guest Service Associate, provides attentive, friendly, and efficient hospitality service to guests. The role parks and retrieves guest vehicles promptly and safely and assists with luggage, including delivery and pickup when applicable. The position also supports guests with directions, transportation, reservations, facility information, messages, and amenities, while maintaining accurate vehicle and claim-check records and processing parking revenue when needed. The position follows established practices and procedures, with specific directions and frequent work checks. Most work is performed outdoors, potentially for the full shift, in conditions that can include extreme heat or cold. Travel of up to 5% may be required.
Requirements
- High school diploma or GED.
- Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
- Ability to perform basic arithmetic, including operations with three-digit numbers and with units of American money.
- Ability to understand 24-hour and military time systems and rates applicable to time passed.
- Ability to perform parallel parking.
Nice To Haves
- Ability to operate a manual transmission is highly desirable.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names during interactions.
- Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Deliver messages, items, and guest amenities as requested, and shuttle guests to location-approved destinations.
- Explain parking rates and vehicle retrieval procedures to guests upon arrival.
- Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
- Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
- Calculate and collect revenue for vehicles when needed.
Benefits
- Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
- Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility and plan terms.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
