Overnight Valet Attendant - Hammett's Wharf Newport, RI
About The Position
The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles promptly and safely, assisting with luggage and bell services where applicable, and helping guests with directions, transportation, reservations, facility information, and other requests. The associate explains parking rates and vehicle retrieval procedures, maintains accurate valet and vehicle records, manages claim checks and keys, and collects parking revenue when needed. All shifts for this position are overnight.
Requirements
- High school diploma or GED.
- Valid driver’s license for the state of application or within a commutable distance, as applicable.
- At least one month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
- Ability to perform basic arithmetic with three-digit numbers and to use American currency in calculations.
- Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
- Ability to perform parallel parking.
- Ability to meet the role’s physical demands, including extended periods sitting or standing, movement and reaching, and lifting or exerting force as described in the posting.
Nice To Haves
- Ability to operate a manual-transmission vehicle.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use guests’ last names during interactions.
- Use the appropriate salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
- Park and retrieve vehicles slowly and cautiously.
- Assist guests with bell services and luggage storage, and open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Deliver messages, items, or guest amenities as requested, and shuttle guests to approved destinations.
- Explain parking rates and retrieval procedures to guests upon arrival.
- Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
- Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete the location on key tags after parking vehicles.
- Calculate and collect revenue for vehicles when needed.
Benefits
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Telemedicine benefits
- 401(k) retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
