Overnight Valet Attendant - Hammett's Wharf Newport, RI

Towne Park•Newport, RI

About The Position

The Overnight Valet Attendant, described in the job details as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage during guest arrivals and departures where applicable. It also supports guests with directions, transportation, reservations, facility information, messages, and requested amenities. The position follows overnight shifts and is primarily performed outdoors, potentially for the entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required. The hourly base pay range is $16–$19, plus tips. Employees may be eligible to enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company 401(k) plan; eligibility depends on job classification, length of employment, and hours worked. Seasonal and temporary roles are not eligible for the stated benefits.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic involving three-digit numbers and multiplication and division with tens and hundreds, including using American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the position, including extended sitting or standing, walking, running, reaching, handling objects, climbing stairs, balancing, stooping, kneeling, crouching, or crawling; required vision includes close, distance, color, peripheral, and depth perception and focus adjustment.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly to move objects.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests promptly and use guests’ last names.
Welcome guests using the salutation of the day, follow company phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the worksite.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle and valet records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete vehicle location information on key tags.
Calculate and collect revenue for vehicles when needed.