Valet Attendant – Renaissance Newport Beach

Towne Park•Newport Beach, CA

3d•Onsite

About The Position

The Valet Attendant, identified in the description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage during guest arrivals and departures when applicable. The attendant also supports guests with directions, transportation, reservations, facility information, messages, and other requests. Work is performed primarily outdoors, sometimes for the entire shift, in varying weather conditions. The position's hourly base pay range is $16.90 per hour plus tips, with a $1 shift differential for overnight work. The schedule runs Monday through Sunday; specific daily hours are not stated.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations with guests, clients, and employees.
Ability to perform basic arithmetic, including calculations using American currency; understand 24-hour and military time systems; and understand rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands described, including extended sitting or standing, movement and handling tasks, and lifting or exerting force up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
Ability to work outdoors for extended periods, including in extreme heat and cold.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly, use their last names, and welcome them with the appropriate salutation.
Follow Towne Park phone etiquette and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect vehicle revenue when needed.