Valet Attendant - Mass Eye & Ear

Towne Park•Boston, MA

10d

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves parking and retrieving guest vehicles safely and promptly and, where applicable, assisting with luggage delivery, pickup, and storage during guest arrivals and departures. The associate also provides directions and information, responds to guest inquiries, and handles parking tickets, keys, and payments according to location procedures. The work is routine and performed under established practices and procedures, with specific directions and frequent checks. The position is primarily outdoors, sometimes for the entire shift, and involves exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and co-workers.
Ability to perform basic arithmetic with three-digit numbers and to use American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to sit or stand for extended periods and perform the physical activities described, including walking, running, handling objects or controls, reaching, climbing stairs, balancing, and bending or kneeling.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.

Nice To Haves

Ability to operate a manual transmission.
Ability to perform parallel parking.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use guests’ last names.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Help guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
Explain parking rates and vehicle retrieval procedures to guests.
Issue claim checks after receiving vehicle keys, and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect revenue for vehicles when needed.