Valet Attendant - Mass General Hospital

Towne Park•Boston, MA

10d•Onsite

About The Position

The Valet Attendant (Guest Service Associate) provides attentive, friendly, and efficient hospitality services to guests at Mass General Hospital. The role involves safely parking and retrieving guest vehicles, assisting with luggage and bell services, and responding to guest questions and requests. The position follows established procedures and operational instructions, with work checked frequently. This is a full-time position with shifts available from 6:00 a.m.–2:30 p.m., 7:00 a.m.–3:30 p.m., 8:00 a.m.–4:30 p.m., and 10:00 a.m.–6:30 p.m. The hourly base pay range is $15 per hour plus tips. Employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company’s 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic, including calculations involving American currency, and understand 24-hour time and rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the stated physical demands, including lifting and exerting force up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests promptly and use their last names during interactions.
Welcome guests using the appropriate salutation, follow company phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles safely and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures; handle claim checks and vehicle keys according to procedure.
Complete and maintain valet ticket and vehicle records, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; record vehicle locations on key tags.
Calculate and collect revenue for vehicles when needed.