Valet Attendant - Mass General Hospital

Towne Park•Boston, MA

About The Position

The Valet Attendant, identified in the job summary as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely and assists with luggage services, including delivery and pickup where applicable. The position also helps guests with directions, transportation, reservations, facility information, messages, and other requests. The role explains parking rates and vehicle retrieval procedures, manages keys and claim checks, records vehicle and ticket information, and collects parking revenue when needed. The work follows established practices and procedures with specific directions and frequent checks. Most work is performed outdoors, potentially for the entire shift, in conditions that can include extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; understand simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time systems, and understand rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the described physical demands, including extended periods of sitting or standing, movement and handling of objects, and lifting or exerting force as specified in the posting.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names.
Use the appropriate salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; record vehicle locations on key tags after parking.
Calculate and collect revenue for vehicles when needed.