Lot Attendant - Mass General Hospital

Towne Park • Boston, MA

1d • $17 - $18 • Onsite

About The Position

The Lot Attendant collects and reconciles parking revenue and reports accurately while providing attentive, friendly, and efficient service to guests throughout their stay. When vehicle stacking is needed, the attendant parks and retrieves guest vehicles in accordance with company standards and delivers vehicles carefully. The role may also require enforcing the site management team’s parking policies and procedures.

The position follows established practices and procedures with specific direction and frequent work verification. It has control only over resources made available to the employee. Errors in judgment could affect the department’s smooth and efficient operation. Most work takes place outdoors for extended periods, potentially for the entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 18 years of age and able to pass a criminal background check and drug screen.
• Valid driver’s license and clean driving record.
• One to three months of related experience or training, or equivalent combination of education and experience.
• Knowledge of customer service.
• Able to drive a manual-transmission vehicle and perform parallel parking.
• Able to read and write standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
• Able to perform basic arithmetic with three-digit numbers and multiply and divide using tens and hundreds, including calculations involving American units of money, weight, volume, and distance.
• Able to understand 24-hour and military time systems and rates applicable to elapsed time.
• Able to meet the physical demands of the position, including extended periods sitting or standing; potentially running, walking, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling; and lifting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Customer service experience preferred.
• Register or computer experience preferred.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; acknowledge and greet guests promptly and use guests’ last names when appropriate.
• Remain composed and accurate under pressure; use appropriate greetings and Towne Park phone etiquette, assist guests with directions and inquiries, and stand while serving guests.
• Provide information about the surrounding area and attractions; protect guest confidentiality in accordance with HIPAA requirements and safeguard financial and identifying information.
• Stack vehicles when necessary, secure keys, promptly retrieve vehicles, drive slowly and cautiously when delivering them, and collect parking operations data when applicable.
• Collect and reconcile revenue, provide receipts upon request, categorize tickets for audits, complete shift reports, follow bank procedures, and operate equipment such as registers, gates, point-of-sale systems, and credit card machines.
• Obtain information about daily events and rates, secure guest keys after each interaction, maintain claim checks and guest folio archives, and produce vehicle inventories for billing.
• Uphold site management parking policies and procedures when required.

Benefits

• Eligibility to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Eligibility to enroll in the company’s 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED