Lot Attendant - Mass Eye & Ear

Towne Park • Boston, MA

2d • Onsite

About The Position

The Lot Attendant collects and reconciles revenue and parking reports accurately while providing attentive, friendly, and efficient hospitality to guests throughout their stay. When vehicle stacking is necessary, the attendant parks and retrieves guest vehicles according to Towne Park standards and provides careful customer service. The role may also require following the site management team’s parking policies and procedures.

The position follows established practices and procedures, with specific directions and frequent checks of work. Decisions are made within operational instructions and departmental guidelines. The role requires working outdoors for extended periods, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• Must be at least 18 years old and able to pass a criminal background check and drug screen.
• Valid driver’s license and clean driving record.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of customer service.
• Ability to drive a manual transmission vehicle and parallel park.
• Ability to read and write standard English, comprehend simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group settings.
• Ability to perform basic arithmetic with three-digit numbers and to use American money, weight, volume, and distance measurements.
• Ability to understand 24-hour and military time systems and rates based on elapsed time.
• Ability to meet the role’s physical demands, including extended sitting or standing, mobility and postural tasks, and lifting or exerting force as described in the posting.

Nice To Haves

• Customer service experience preferred.
• Register or computer experience preferred.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; greet guests promptly and use their last names when appropriate.
• Maintain composure and accuracy under pressure; use the appropriate salutation and Towne Park phone etiquette, assist guests with directions and inquiries, and stand while serving guests.
• Provide information about the surrounding area and attractions; protect guest confidentiality and the security of financial and identifying information.
• Stack vehicles when necessary, secure keys, retrieve vehicles promptly, drive cautiously when delivering vehicles, and collect parking-operations data when applicable.
• Collect and reconcile revenue, provide receipts upon request, categorize tickets for auditing, complete shift reports, follow bank operating procedures, and operate parking equipment such as registers, gates, POS systems, and credit card machines.
• Obtain daily event and rate information, secure guest keys after each interaction, maintain claim checks and guest folio archives, and produce guest vehicle inventories for billing.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED