Valet Attendant - Mass Eye & Ear

Towne Park•Boston, MA

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting guests with luggage and bell services, and supporting guests during arrival and departure. The associate also answers guest questions, provides directions and information about facility amenities and local attractions, delivers requested items, and may shuttle guests to approved locations. The position follows established practices and procedures, with work frequently checked or verified. Employees work primarily outdoors, potentially for the entire shift, and may be exposed to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver's license for the state of employment, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time, and understand rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests and use their last names during interactions.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; share information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, or amenities; and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures, issue and collect claim checks, and maintain vehicle and valet-system records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
Complete vehicle location information on key tags after parking and calculate and collect vehicle revenue when needed.