Lot Attendant - Mass Eye & Ear

Towne Park•Boston, MA

4d•Onsite

About The Position

The Lot Attendant collects and reconciles parking revenue and reports accurately while providing attentive, friendly, and efficient hospitality to guests throughout their visit. When vehicle stacking is necessary, the attendant parks and retrieves guest vehicles according to company standards and provides exceptional customer service. The role may also require enforcing site parking policies and procedures. The position follows established practices and procedures, working under specific directions with frequent checks or verification. Duties include welcoming and assisting guests, protecting confidential information, handling parking transactions and records, securing vehicle keys, and operating parking equipment. Most work is performed outdoors for extended periods, including potentially the entire shift, in heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED, or equivalent combination of education and experience.
At least 18 years of age and able to pass a criminal background check and drug screen.
Valid driver’s license and clean driving record.
One to three months of related experience and/or training, or equivalent combination of education and experience.
Knowledge of customer service.
Ability to drive a manual-transmission vehicle and perform parallel parking.
Ability to read and write standard English, comprehend simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and to use American units of money, weight, volume, and distance.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to meet physical demands, including extended sitting or standing, walking, running, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, and lifting or exerting force up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
Ability to work outdoors for extended periods and in extreme heat and cold; travel of up to 5% may be required.

Nice To Haves

Customer service experience preferred.
Register or computer experience preferred.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; promptly acknowledge and greet guests and use guests’ last names when appropriate.
Maintain composure and accuracy under pressure; welcome guests using appropriate salutations, follow company phone etiquette, provide directions and other assistance, and stand while serving guests.
Provide information about the surrounding area and attractions as needed, and protect guest confidentiality and the security of financial and identifying information in accordance with HIPAA requirements.
Park and retrieve stacked vehicles according to company standards; secure vehicle keys, drive slowly and cautiously when delivering vehicles, and collect parking operations data when applicable.
Accurately collect and reconcile revenue, provide receipts upon request, categorize tickets for audits, complete shift reports, follow bank procedures, and operate registers, gates, point-of-sale systems, and credit card machines.
Obtain information about daily events and parking rates; secure guest keys after interactions, maintain claim checks and guest folio archives, and produce vehicle inventories for billing.
Uphold site management parking policies and procedures when required.