Lot Attendant - Mass General Hospital

Towne Park•Boston, MA

10d

About The Position

The Lot Attendant collects and reconciles revenue and parking reports accurately while providing attentive, friendly, and efficient hospitality to guests. When vehicle stacking is necessary, the attendant parks and retrieves guest vehicles and follows site management’s parking policies and procedures. The role follows established practices and procedures, works under specific direction, and has its work checked or verified frequently. The position is full-time, scheduled from 9:00 a.m. to 5:30 p.m., with up to 5% travel potentially required.

Requirements

High school diploma or GED, or equivalent combination of education and experience.
Must be at least 18 years old and pass a criminal background check and drug screen.
Valid driver’s license and clean driving record.
One to three months of related experience and/or training, or equivalent combination of education and experience.
Knowledge of customer service.
Able to drive a manual transmission and perform parallel parking.
Able to read and write standard English, understand simple written instructions and correspondence, and communicate information effectively in one-on-one and small-group situations.
Able to perform basic arithmetic with three-digit numbers and use American money and weight, volume, and distance measurements.
Able to understand 24-hour and military time systems and rates based on elapsed time.
Able to meet the listed physical demands, including extended sitting or standing, possible running and stair climbing, and exerting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

Customer service experience preferred.
Register or computer experience preferred.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; acknowledge and greet guests promptly and use guests’ last names when appropriate.
Maintain composure and accuracy under pressure; use the appropriate salutation and Towne Park phone etiquette, welcome guests, provide directions, and assist with inquiries.
Provide information about the surrounding area and attractions; protect guest confidentiality and the security of financial and identifying information.
Park and retrieve vehicles when stacking is necessary, secure keys, drive slowly and cautiously when delivering vehicles, and collect parking operations data when applicable.
Collect and reconcile revenue, provide receipts upon request, categorize tickets for audits, complete shift reports, follow bank procedures, and operate registers, gates, POS systems, and credit card machines.
Obtain information about daily events and rates; secure guest keys after interactions, maintain claim checks and guest folio archives, and produce guest vehicle inventories for billing.