Hospital Guest Services Attendant - Phoenix, AZ
About The Position
The Valet Attendant provides courteous, efficient, and safe valet services, helping ensure a positive guest experience and the security of guest vehicles. The role involves greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, responding professionally to guest inquiries, and following company safety and operating procedures. Attendants also maintain clean, organized valet areas; meet attendance, timekeeping, uniform, and grooming standards; and support colleagues and changing operational needs. The position works in indoor and outdoor settings, including on-site parking facilities, and requires regular interaction with colleagues, vendors, and clients. It may involve noisy environments, moving vehicles, and exposure to varied weather conditions. The position is non-exempt and pays an hourly rate plus opportunities for tips; rates and tips may vary by market and service performance. Employment is at will, and a 120-day introductory period applies.
Requirements
- High school diploma or GED.
- A customer-service attitude and a willing, helpful demeanor.
- Valid driver's license and reliable transportation.
- Maintain an acceptable motor vehicle record, with no more than three moving violations in a three-year period.
- Pass and maintain a clean background check.
- Ability to stand, walk, and lift up to 50 pounds for extended periods.
- Flexibility to work nights, weekends, and holidays.
- Maintain professional appearance and comply with uniform and grooming standards.
- Ability to communicate professionally, listen actively, adapt to changing work environments, manage competing demands, follow instructions, and complete tasks on time.
- Customer service experience preferred; it is not stated as a requirement.
Nice To Haves
- Customer service experience.
Responsibilities
- Inspect vehicles for damage and document parking locations on claim tickets.
- Safely park and retrieve guest vehicles, following proper key-handling procedures and safety protocols.
- Maintain compliance with attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
- Keep valet areas clean, organized, and presentable.
- Handle challenging situations professionally, resolve problems promptly, and provide high-quality service.
- Support colleagues and foster a positive team environment.
- Maintain regular attendance, follow company policies and PMC standards, and arrive on time in full uniform and properly groomed before clocking in.
- Perform other tasks as needed to support operational goals and respond flexibly to changing business needs.
- Attend required staff meetings and complete assigned training modules on time.
- Follow company policies and procedures, report unsafe conditions, and properly use and maintain equipment.
- Use a personal cell phone for work-related communication or work applications if required; reimbursement follows company policy.
Benefits
- Medical, vision, and dental insurance upon eligibility.
- 401(k) upon eligibility.
- Supplemental insurance, including life insurance and critical illness coverage.
- Bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Bellevue University, up to $5,250 per year.
- Nationwide discounts through Perks at Work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
