FT-Valet Attendant

Caesars Entertainment•Danville, VA

About The Position

The Valet Attendant makes a first and last impression for guests by delivering warm, enthusiastic, efficient, and professional service. Working closely with the Bell and Front Desk teams, the attendant helps ensure seamless arrivals and departures and creates memorable experiences from curb to room while safely parking and retrieving guest vehicles. The position requires maintaining a clean, organized, and safe valet area and complying with company, department, regulatory, security, and standard operating procedures.

Requirements

Must be at least 21 years old.
High school diploma or GED.
At least four years of customer service experience; experience in an upscale hotel is preferred.
Five years of safe driving experience.
Schedule flexibility, including evenings, weekends, holidays, and overtime as needed.
Good verbal and written communication skills.
Excellent organizational skills and ability to identify and prioritize issues.
Ability to establish and maintain effective working relationships with coworkers.
Ability to read, write, and communicate verbally in English.
Ability to demonstrate integrity and recognize standards required in a regulated business.
Physical demands include seldom sitting, kneeling, and lifting or carrying 51–100 pounds; occasional bending, reaching, and crouching.
Ability to copy and write numbers, coordinate eyes and hands, use manual dexterity, and distinguish letters, symbols, and currency.
Ability to work in an area subject to variable temperatures.

Nice To Haves

Casino or hotel experience.

Responsibilities

Greet customers at the Valet Porte-Cochere and create a seamless guest service experience.
Park and retrieve customers’ passenger vehicles; assist with transporting luggage between vehicles and guest rooms when needed.
Drive guest vehicles safely to designated valet areas, complete damage reports, record parking-space numbers, and deliver keys to the cashier desk.
Complete luggage tags and valet tickets accurately, including inspecting vehicles for pre-existing damage.
Return vehicles safely to customers, driving at a safe speed and remaining aware of surrounding activity.
Report issues and concerns immediately to the supervisor.
Maintain energy, enthusiasm, willingness to serve, and company and property service standards throughout the shift.
Respond sincerely to guest requests and assist with urgency while remaining calm and composed.
Proactively offer assistance and personalized recommendations based on current events and offers.
Meet attendance guidelines and follow regulatory, departmental, and company policies.
Maintain a well-groomed appearance and keep the valet area clean, organized, and safe.
Comply with security guidelines and departmental standard operating procedures.