Hospital Guest Services Attendant - Phoenix, AZ

Parking Management Company•Phoenix, AZ

11h•$12 - $12•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet services while ensuring the security of guest vehicles. As a first and last point of contact, the attendant creates a welcoming, professional guest experience by greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and responding to inquiries. The role requires following company policies, safety procedures, and proper key-handling practices, and operating vehicles carefully. Attendants inspect vehicles for damage and record parking locations on claim tickets. They maintain clean, organized valet areas; handle challenging situations professionally; support colleagues and contribute to a positive team environment; and comply with attendance, timekeeping, tip-reporting, uniform, and grooming standards. Other duties include attending required staff meetings and completing assigned training on time, while adapting to changing operational needs. The position requires a high school diploma or GED, a valid driver's license, reliable transportation, an acceptable motor vehicle record, and a clean background check. Customer service experience is preferred, and a helpful customer-service attitude is mandatory. The work involves standing, walking, and lifting up to 50 pounds for extended periods, often in varied weather. Work occurs indoors and outdoors at on-site parking facilities and corporate settings, with exposure to moving vehicles, noise, and the elements. Employees may need to use personal cell phones for work-related communication and applications; reimbursement follows company policy. The position is non-exempt and paid hourly, with opportunities for tips. Rates vary by market, and tips depend on service performance and customer interactions. The schedule is listed as full-time or part-time. Overtime is paid for hours worked beyond 40 in a workweek in accordance with applicable law.

Requirements

High school diploma or general education degree (GED).
A customer-service attitude and helpful demeanor are mandatory.
Valid driver's license and reliable transportation.
Acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Must pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Ability to follow instructions and work schedules, complete tasks on time, follow safety procedures, and adapt to changing demands.
Maintain professional appearance and comply with uniform and grooming standards.

Nice To Haves

Customer service experience.

Responsibilities

Inspect vehicles for damage and document parking locations on claim tickets.
Safely and efficiently park and retrieve guest vehicles, following proper key-handling procedures and safety protocols.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and respond professionally to guest inquiries.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality guest service.
Support colleagues and contribute to a positive team environment.
Follow attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable.
Arrive on time in full uniform and properly groomed before clocking in, and uphold company standards and policies.
Perform other tasks as needed to support operational goals and respond flexibly to changing business needs.
Attend required staff meetings and complete assigned training modules on time.
Follow safety procedures, report unsafe conditions, and properly use and maintain equipment.
Use a personal cell phone for work-related communication or applications when required, subject to company policy.