Client Services Executive - Phoenix, AZ

World Wide Technology•Phoenix, AZ

About The Position

The Client Services Executive leads World Wide Technology (WWT) Services sales efforts for regional Fortune 500 and enterprise customers across industries. The role develops customer relationships and acts as a trusted advisor, identifying needs in customers’ technical environments and connecting them with solutions such as infrastructure modernization, multicloud architecture, security transformation, digital experiences, and AI. The position uses WWT’s sales engineering and domain expertise, along with its Advanced Technology Center and Platform, to support customer briefings, workshops, demonstrations, training, and proofs of concept. The role grows the Services business for assigned accounts and regions by managing the services sales process from opportunity development and requirements gathering through scoping, pricing, proposals, statements of work, and opportunity closure. It coordinates the transition of awarded engagements from sales to service delivery and monitors services performance, financial health, and resource needs. WWT Services offerings include Advisory, Lab, Supply Chain, Deployment, Strategic Staffing, Lifecycle, and AppDev services across areas such as Collaboration, Data & AI, Hybrid Cloud, Network, Storage, Compute, Security, and Infrastructure Modernization & Automation.

Requirements

Must live in or near Phoenix, Arizona.
Bachelor’s or master’s degree, or equivalent experience.
10 years of related experience defining, selling, and delivering large-scale services engagements.
Ability to negotiate mutually agreeable outcomes in complex project or program scenarios with clients, partners, and WWT stakeholders.
Competency in analytical problem solving, customer and partner relationships, network products and technology, project management, and strategic insight.
Strong written and verbal communication skills.

Responsibilities

Increase Services profitability and revenue in assigned accounts and regions.
Develop the Services business in assigned accounts and regions, with support from other team members as needed.
Serve as the single point of contact for Services sales in assigned accounts and regions.
Establish and maintain client contacts and develop Services-specific relationships consistent with the account strategy established by the WWT Account Manager and Client Executive.
Create and develop new Services opportunities in assigned accounts and regions.
Oversee sales of Services across programs and projects; monitor and report regional services health and finances, track opportunities, forecast, and anticipate future resource requirements.
Work with OEM services teams to increase awareness of WWT’s Services portfolio in assigned geographies.
Conduct detailed requirements-gathering and scoping sessions with clients and WWT stakeholders.
Negotiate scope, pricing, delivery methodology, and approach with OEMs, suppliers, service delivery partners, and subcontractors.
Create work breakdown structures, preliminary resourcing plans, cost estimates, and pricing for Services engagements.
Develop and present preliminary proposals and accurate, detailed statements of work that contractually protect WWT from scope creep and cost overruns.
Coordinate with WWT internal departments to create engagements positioned for success.
After an engagement is awarded, work with SRC, PS, Finance, and other applicable teams to ensure it is set up accurately.
Coordinate with the PS team to transition engagements smoothly from sales to service delivery.
Participate in customer-facing project and program kickoffs managed by project managers to explain and clarify agreed objectives, scope, and deliverables.
Understand service delivery organization structures and apply lessons learned to future engagements.
Identify and develop additional Services opportunities in assigned accounts.
Conduct difficult customer-facing discussions to address significant scope changes.
Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue them.
Participate in project and program closeout to confirm client satisfaction, gather lessons learned and improvement areas, and identify further opportunities.