Client Services Executive
About The Position
The Client Services Executive leads World Wide Technology (WWT) Services sales efforts with regional Fortune 500 and enterprise customers across all verticals. The role serves as a trusted advisor to customer leaders, identifying needs and gaps in their technical environments and developing solutions in areas such as infrastructure modernization, multicloud architecture, security transformation, digital experiences, and AI. The role uses WWT’s Advanced Technology Center and Platform for customer briefings, training, workshops, demonstrations, and proofs of concept. The position grows WWT’s Services business in assigned accounts and regions by leading the services sales process, developing opportunities, scoping work, preparing budgets and pricing, creating proposals and statements of work, driving opportunity closure with account teams, and coordinating the transition of awarded engagements into service delivery. Services offerings include advisory, lab, supply chain, deployment, strategic staffing, lifecycle, and application development services. Related technology areas include collaboration, data and AI, hybrid cloud, network, storage, compute, security, infrastructure modernization, and automation. Candidates must live in or near Omaha, Nebraska, or Des Moines, Iowa. The stated base salary range is $130,000 to $170,000 annually. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, which is not included in the base pay.
Requirements
- Must live in or near Omaha, Nebraska, or Des Moines, Iowa.
- Bachelor’s or master’s degree, or equivalent experience.
- At least 7 years of related experience defining, selling, and delivering large-scale services engagements.
- Ability to negotiate mutually agreeable outcomes in complex project or program scenarios with clients, partners, and WWT stakeholders.
- Competency in analytical problem solving, customer and partner relationships, network products and technology expertise, project management, and strategic insight.
- Strong written and verbal communication skills.
Responsibilities
- Increase Services profitability and revenue in assigned accounts and regions.
- Develop the Services business in assigned accounts and regions, with support from other team members as needed.
- Serve as the single point of contact for Services sales for assigned accounts and regions.
- Establish and maintain contact with assigned clients and develop relationships with key clients, consistent with the overall account strategy set by the WWT Account Manager and Client Executive.
- Create and develop new Services opportunities in assigned accounts and regions.
- Oversee sales Services programs and projects; monitor and report on regional services health and finances, track opportunities, forecast, and forecast future resource requirements.
- Work with OEM services teams to increase awareness of WWT’s Services portfolio in assigned geographies.
- Conduct detailed requirements-gathering and scoping sessions with clients and WWT stakeholders.
- Negotiate with WWT suppliers, including OEMs, service delivery partners, and subcontractors, on scope, pricing, delivery methodology, and approach.
- Create work breakdown structures, preliminary resourcing plans, cost estimates, and pricing for Services engagements.
- Develop and present preliminary proposals during the scoping and Services sales process.
- Coordinate with WWT internal departments as needed to create Services engagements set up for success.
- Develop and present accurate, detailed statements of work that contractually protect WWT from scope creep and cost overruns.
- After an engagement is awarded, coordinate with SRC, PS, Finance, and other applicable teams to ensure it is set up accurately.
- Work with the PS team to ensure a smooth transition from the sales phase to service delivery.
- Participate in customer-facing project or program kickoffs managed by project managers to explain and clarify the engagement’s objectives, scope, and deliverables.
- Understand service delivery organization structures and apply lessons learned to future engagements.
- Identify and develop additional Services opportunities in assigned accounts.
- Conduct difficult customer-facing discussions to address significant scope changes.
- Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue them.
- Participate in project or program closeout to confirm client satisfaction, gather lessons learned and improvement areas, and identify additional opportunities.
Benefits
- Health, medical, and prescription coverage
- Dental insurance
- Vision care
- Onsite health centers in Missouri and Illinois
- Employee Assistance Program
- Wellness program
- Competitive pay
- Profit sharing
- 401(k) plan with company matching
- Life and disability insurance
- Flexible Spending Accounts
- Tuition reimbursement
- Paid time off and holidays
- Parental leave
- Medical leave
- Military leave
- Bereavement leave
- Day of Caring
- Family planning benefits
- Nursing mothers benefits
- Voluntary legal benefits
- Voluntary supplemental accident, illness, and hospital coverage
- Voluntary identity theft coverage
- Pet insurance
- Employee discount program
- Certain positions may be eligible for variable incentive compensation, such as bonuses or commissions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
