Client Services Executive-Southern California

World Wide Technology•San Diego, CA

1d•$140,000 - $170,000

About The Position

The Client Services Executive leads WWT Services sales efforts with regional Fortune 500 and enterprise customers across all verticals. Working with sales engineers and domain experts, the executive identifies customer needs and gaps in technical environments, builds trusted-advisor relationships, and delivers solutions across areas including infrastructure modernization, multicloud architecture, security transformation, digital experiences, and AI. The role uses WWT’s Advanced Technology Center and Platform for customer briefings, training, workshops, demonstrations, and proofs of concept. The executive grows WWT’s Services business in assigned accounts and regions by leading the full services sales process: developing opportunities, scoping work, preparing budgets and pricing, creating and presenting proposals and statements of work, driving opportunities to closure with account teams, and coordinating transitions into service delivery. WWT Services offerings include Advisory, Lab, Supply Chain, Deployment, Strategic Staffing, Lifecycle, and AppDev services. Supported technology areas include Collaboration, Data & AI, Hybrid Cloud, Network, Storage, Compute, Security, Infrastructure Modernization, and Automation.

Requirements

Must live in or near Southern California.
Bachelor’s or master’s degree, or equivalent experience.
10 years of related experience defining, selling, and delivering large-scale services engagements.
Ability to negotiate mutually agreeable outcomes in complex project and program scenarios with clients, partners, and WWT stakeholders.
Competency in analytical problem solving, customer and partner relationships, network products and technology, project management, and strategic insight.
Strong written and verbal communication skills.

Responsibilities

Increase Services profitability and revenue in assigned accounts and regions.
Develop Services business in assigned accounts and regions, with support from other team members as needed.
Serve as the single point of contact for Services sales for assigned accounts and regions.
Establish and maintain contact with assigned clients.
Develop relationships with key clients for Services engagements while aligning with the overall account strategy set by the WWT Account Manager and Client Executive.
Create and develop new Services opportunities in assigned accounts and regions.
Oversee Services sales programs and projects.
Monitor and report regional Services health and finances.
Track opportunities and forecast future resource requirements.
Work with OEM services teams to increase awareness of WWT’s Services portfolio in assigned geographies.
Conduct detailed requirements-gathering and scoping sessions with clients and WWT stakeholders.
Negotiate scope, pricing, delivery methodology, and approach with OEMs, suppliers, service delivery partners, and subcontractors.
Create work breakdown structures, preliminary resourcing plans, cost estimates, and pricing for Services engagements.
Develop and present preliminary proposals as part of the scoping and Services sales process.
Coordinate with WWT internal departments to create engagements set up for success.
Develop and present accurate, detailed statements of work that contractually protect WWT from scope creep and cost overruns.
After an engagement is awarded, coordinate with SRC, PS, Finance, and other applicable teams to ensure it is set up accurately.
Work with the PS team to transition engagements smoothly from sales to service delivery.
Participate in customer-facing project and program kickoffs managed by project managers to explain and clarify agreed objectives, scope, and deliverables.
Understand service delivery organization structures and apply lessons learned to future engagements.
Identify and develop additional Services opportunities in assigned accounts.
Lead difficult customer-facing discussions addressing significant scope changes.
Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue them.
Participate in project and program closeout to confirm client satisfaction, collect lessons learned and improvement areas, and identify additional opportunities.