Client Services Executive - Denver, CO

World Wide Technology•Denver, CO

About The Position

The Client Services Executive leads WWT Services sales efforts for assigned regional Fortune 500 and enterprise accounts across industries. The role develops and grows the services business by identifying customer needs and technical-environment gaps, building trusted relationships with customer leaders, and coordinating with sales engineers and domain experts to deliver solutions. Services offerings include Advisory, Lab, Supply Chain, Deployment, Strategic Staffing, Lifecycle, and AppDev services. Technology areas include Collaboration, Data & AI, Hybrid Cloud, Network, Storage, Compute, Security, Infrastructure Modernization, and Automation. The Advanced Technology Center and Platform supports client briefings, training, workshops, demonstrations, and proofs of concept. The position leads the services sales process from opportunity development and requirements gathering through scoping, budgeting, pricing, proposals, statements of work, opportunity closure, and transition to service delivery. It also monitors services program health and financials, forecasts opportunities and resource needs, negotiates with suppliers and delivery partners, and contributes to project kickoffs and closeouts. The role is based in the Denver area and requires the employee to live there.

Requirements

Must live in the Denver area.
Bachelor's or master's degree, or equivalent experience.
10 years of related experience defining, selling, and delivering large-scale services engagements.
Ability to negotiate mutually agreeable outcomes in complex project and program scenarios with clients, partners, and WWT stakeholders.
Competency in analytical problem solving, customer and partner relationships, network products and technology expertise, project management, and strategic insight.
Strong written and verbal communication skills.

Responsibilities

Increase Services profitability and revenue in assigned accounts and regions.
Develop the Services business in assigned accounts and regions, with support from other team members as needed.
Serve as the single point of contact for Services sales for assigned accounts and regions.
Establish and maintain contact with assigned clients, building relationships for Services engagements within the account strategy set by the WWT Account Manager and Client Executive.
Create and develop new Services opportunities in assigned accounts and regions.
Oversee Services sales for programs and projects.
Monitor and report on Services health and finances for the region.
Track opportunities and forecast future resource requirements.
Work with OEM services teams to increase awareness of WWT's Services portfolio in assigned geographies.
Conduct detailed requirements-gathering and scoping sessions with clients and WWT stakeholders.
Negotiate scope, pricing, delivery methodology, and approach with OEMs, suppliers, service delivery partners, and subcontractors.
Create work breakdown structures, preliminary resourcing plans, cost estimates, and pricing for Services engagements.
Develop and present preliminary proposals during the scoping and Services sales process.
Coordinate with WWT internal departments to create Services engagements positioned for success.
Develop and present accurate, detailed statements of work that contractually protect WWT from scope creep and cost overruns.
After an engagement is awarded, work with SRC, PS, Finance, and other relevant teams to ensure it is set up accurately.
Work with the PS team to transition engagements smoothly from sales to service delivery.
Participate in customer-facing project and program kickoffs managed by project managers to explain and clarify agreed objectives, scope, and deliverables.
Understand service delivery organization structures and apply lessons learned to future engagements.
Identify and develop additional Services opportunities in assigned accounts.
Lead difficult customer-facing discussions about significant scope changes.
Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue them.
Participate in project and program closeouts to confirm client satisfaction, gather lessons learned and improvement areas, and identify additional opportunities.