Executive, Client Services

Whalar Group • New York, NY

9d

About The Position

Whalar, part of Accenture Song, is a creator and social agency that helps brands become cultural drivers by unlocking the creative power of creators. The Client Services team is responsible for the creative output of client campaigns and for coordinating project execution across the campaign process. It works with internal expert teams and external specialist partners to bring brand visions to life, maintain client relationships, and support client retention and satisfaction through strong creative output and operational service.

The Executive, Client Services sources and manages creators, supports campaign briefing and content development, reviews and schedules content, and monitors campaign performance. The role also helps manage timelines, budgets, campaign trackers, reporting, and product logistics while staying current on creator-economy and social-media trends.

Requirements

• At least 1 year of experience in the creator and influencer landscape.
• Strong attention to detail, organizational skills, and interpersonal skills.
• A creative and curious mindset and a can-do attitude.
• Ability to thrive in a collaborative, flexible, and scrappy environment.

Nice To Haves

• Affinity for social media and content creators, and/or related experience.

Responsibilities

• Source, gather information and demographics for, and vet creators across platforms including Instagram, Facebook, TikTok, YouTube, and Snapchat.
• Build creator relationships through outreach, negotiations, onboarding, contracting, briefing, creative concept review, content gatekeeping, scheduling, and campaign feedback.
• Manage product logistics for campaigns when needed.
• Develop and issue creator briefs, immerse creators in campaigns, and lead day-to-day communications for content development.
• Review creator content first, checking ASA and intellectual property compliance, alignment with the brief, and content quality; provide an efficient feedback loop to creators.
• Create and maintain campaign posting schedules and monitor live posts for accuracy and negative sentiment.
• Work with the Manager on campaign success, including maintaining campaign trackers, managing timelines and budgets, capturing data, and preparing wrap reports.
• Track and present trends and discoveries in the creator economy and social media.

Benefits

• Medical, dental, and vision coverage.
• 25 days of PTO, sick days, and winter break.
• Monthly phone and internet reimbursement.
• Professional development stipend.
• Home office allowance for new joiners.
• Paid parental leave.
• Volunteer days.
• Identity theft protection and legal assistance.
• Company-paid life and disability insurance.
• Voluntary life insurance policy.
• Voluntary hospital and critical illness insurance.
• Voluntary pet insurance.
• Employee Resource Groups.
• Flexible benefits and collaborative work environments and experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed