Sr. Client Services Executive

World Wide Technology•St. Louis, MO

About The Position

The Sr. Client Services Executive leads WWT Services sales efforts with regional Fortune 500 and enterprise customers across all verticals. Working with sales engineers and domain experts, this role builds customer relationships and serves as a trusted advisor, identifying gaps in technical environments and developing solutions in areas such as infrastructure modernization, multicloud architecture, security transformation, digital experiences, and AI. The role can draw on WWT’s Advanced Technology Center and Platform for customer briefings, training, workshops, demonstrations, and proofs of concept. The position grows WWT’s Services business in assigned accounts and regions by leading the sales process, developing opportunities, scoping work, preparing budgets and pricing, creating proposals and statements of work, advancing opportunities with account teams, and coordinating the transition of awarded engagements into delivery. Services offerings include Advisory, Lab, Supply Chain, Deployment, Strategic Staffing, Lifecycle, and AppDev services. Related technology areas include Collaboration, Data & AI, Hybrid Cloud, Network, Storage, Compute, Security, and Infrastructure Modernization & Automation.

Requirements

Must live in or near St. Louis, Missouri.
Bachelor’s or master’s degree, or equivalent experience.
10 years of related experience defining, selling, and delivering large-scale services engagements.
Ability to negotiate mutually agreeable outcomes in complex project or program scenarios involving clients, partners, and WWT stakeholders.
Competency in analytical problem solving, customer and partner relationships, network products and technology, project management, and strategic insight.
Strong written and verbal communication skills.

Responsibilities

Increase Services profitability and revenue in assigned accounts and regions.
Develop Services business in assigned accounts and regions, with support from other team members as needed.
Serve as the single point of contact for Services sales in assigned accounts and regions.
Establish and maintain contact with assigned clients, developing Services relationships within the broader account strategy set by the WWT Account Manager and Client Executive.
Create and develop new Services opportunities in assigned accounts and regions.
Oversee Services sales for programs and projects; monitor and report regional Services health and finances, track opportunities and forecasts, and forecast future resource requirements.
Work with OEM services teams to increase awareness of WWT’s Services portfolio in assigned geographies.
Conduct detailed requirements-gathering and scoping sessions with clients and WWT stakeholders.
Negotiate scope, pricing, delivery methodology, and approach with OEM suppliers, service delivery partners, and subcontractors.
Create work breakdown structures, preliminary resource plans, cost estimates, and pricing for Services engagements.
Develop and present preliminary proposals during scoping and the Services sales process.
Coordinate with WWT internal departments to create engagements that are set up for success.
Develop and present accurate, detailed statements of work that protect WWT contractually from scope creep and cost overruns.
After an engagement is awarded, coordinate with SRC, PS, Finance, and other applicable teams to ensure it is set up accurately.
Work with the PS team to transition engagements smoothly from sales to service delivery.
Participate in customer-facing project and program kickoffs managed by project managers to clarify agreed objectives, scope, and deliverables.
Understand service delivery organization structures and apply lessons learned to future engagements.
Identify and develop additional Services opportunities in assigned accounts.
Lead difficult customer-facing discussions addressing significant scope changes.
Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue them.
Participate in project and program closeouts to confirm client satisfaction, gather lessons learned and improvement areas, and identify additional opportunities.