Sr. Account Executive - Private Client Services

Marsh McLennan•Dallas, TX

About The Position

The Senior Private Client Account Executive maintains clients’ insurance programs and serves as a primary contact for producers, clients, and insurance carriers. The role handles policy documentation and renewal activities, supports new business placement and cross-selling as needed, manages client service requests, and works to identify and address coverage needs. The position also contributes technical insurance expertise, client recommendations, carrier negotiations, and client meetings. It works as part of the agency workforce, coordinates with outsourcing teams, and mentors and guides Account Managers and other team members when appropriate.

Requirements

Texas Property and Casualty (P&C) Agent license.
Bachelor’s degree preferred.
Minimum of 2–4 years of Private Client Account Executive experience preferred.
Participating in CIC, CPCU, CPRM, or a comparable designation; if no designations, 7 years of Account Executive experience preferred.
Ability to multitask and prioritize work.
Proactive work style and ability to complete tasks without reminders.
Ability to learn, analyze, and comprehend commercial lines of insurance.
Ability to service clients effectively through problem solving, confidentiality, diplomacy, sensitivity, and tact.
Track record of interacting with, meeting with, and partnering with assigned clients through routine contact and planning sessions to achieve shared outcomes.
Client-facing experience, including presenting new-business and renewal presentations, strategy meetings, claims reviews, and mid-year reviews.
Ability to interact with, support, collaborate with, and direct employees in subordinate, peer, and superior roles.
Ability to speak professionally and comfortably in front of others.
Willingness to work beyond scheduled hours to meet client needs, monitor email, and respond to important emails and calls after hours and on weekends when necessary.
Positive and professional attitude, composure, courtesy, respect, and ability to contribute to agency goals and excellent client service.
Ability to conform to the organizational chart on personnel matters.
Professional representation of the agency, including appropriate business attire at client events and meetings unless otherwise advised by the client.
Ability to travel when necessary to meet client service needs.
Proficiency in Word, Excel, and current internet technologies.

Nice To Haves

CIC, CPCU, CPRM, or comparable insurance designation.
Bachelor’s degree.
2–4 years of Private Client Account Executive experience.
Seven years of Account Executive experience if the candidate has no insurance designation.

Responsibilities

Act as the primary contact with the Producer and/or Client and maintain positive client relationships.
Place new business and cross-sell as needed to maintain clients’ insurance programs.
Initiate correspondence with the insurance marketplace and serve as a primary contact with carriers to ensure requests are processed.
Prepare and obtain pre-renewal updates; create Acord applications and supplementals for carrier submissions as needed.
Use carrier websites, Silverplume, and online rating programs to price policies as appropriate.
Prepare renewal proposals or summaries, issue Acord insurance binders when policies are not delivered before renewal, and prepare renewal documents and evidences of insurance.
Initiate premium payment requests, prepare policies for client delivery, identify and resolve accounting discrepancies, manage accounts receivable, and manage direct billing with respect to cancellations.
Process daily mail and phone requests, create requests for changes to client coverage, and check insurance policies in their entirety.
Follow document-retention software guidelines and use the agency management system to monitor predefined activities.
Provide client guidance and direction to meet client needs, and identify and address coverage gaps with the Producer, carrier, and client.
Delegate tasks to outsourcing teams, ensure delegated work is completed as directed, and coordinate and monitor outsourcing-team usage and quality.
Contribute to a team approach to client service; treat clients, prospects, and employees with courtesy and respect.
Mentor and assist in training the Account Manager, and provide direction and guidance to other team members when appropriate.
Build and maintain carrier and broker relationships; negotiate with carriers on cost and program design; assist with client plan recommendations.
Coordinate, schedule, present, and attend client meetings, including mid-year, renewal, claims, and loss-control meetings, and coordinate meeting materials.
Analyze insurance quotes and make recommendations; interpret insurance contract requirements for certificates and explain policy forms, endorsements, and coverage provisions to clients.
Communicate with clients and carriers, stay current on carrier plans and websites, and become proficient in premium analysis software.
Design insurance programs based on defined client needs and become a subject-matter expert in an area of interest or technical capability.
Travel to meet client service needs when necessary and represent the agency professionally at client events and meetings.