Client Services Executive

Vista Global • Fort Lauderdale, FL

1d

About The Position

XO is a private aviation company combining data intelligence with elevated service. The Client Services team is the first point of contact for customers and supports all aspects of their travel experience while coordinating with other departments. The Client Services Executive provides tailored service for each flight, manages client requests and itineraries, communicates proactively about travel restrictions and changes, onboards clients, maintains professional relationships, and keeps internal systems accurate and current.

Requirements

• Experience in a customer service role.
• Ability to handle difficult and demanding situations while ensuring a seamless customer experience.
• Proactive, service-driven approach, with a strong team orientation and excellent interpersonal skills.
• Ability to multitask in a high-pressure environment.
• Excellent English-language skills, including advanced spelling and grammar.
• Accuracy and strong attention to detail, with the ability to deliver punctually under pressure.

Responsibilities

• Arrange flight-related services and manage active tickets containing client requests or changes, keeping itineraries up to date for clients and across company systems.
• Communicate with clients about restrictions, recommend suitable options, and work to meet their travel needs.
• Keep clients informed on the day of the flight about unexpected or uncontrollable issues.
• Onboard new clients by introducing them to the product and company, building relationships, and maintaining clear, concise, and professional communication.
• Partner with the sales, operations, and billing teams, as well as crew, to support a seamless client experience.
• Keep systems up to date, navigate between programs, and use training guides to find answers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed