Executive - Client Services

Vista Global • Columbus, OH

1d

About The Position

Vista is a global business aviation company headquartered in Dubai, with a network of subsidiaries and more than 4,000 experts. It provides asset-free business aviation services, including global flight coverage, subscription and membership solutions, and trading and management services.

The Client Services Executive is a first point of contact for clients and helps ensure that each interaction reflects Vista's commitment to excellent, personalized service. The role suits people who enjoy working in a fast-paced environment, collaborating with others, solving problems, and developing careers in customer service, operations, or leadership. Executives manage bookings and the operational details of clients’ journeys, coordinate tailored travel services, and work across teams to deliver seamless experiences. The team operates 24 hours a day, seven days a week, and this position follows a shift pattern that includes day and night shifts.

Requirements

• Experience in a client-facing role, such as hospitality, travel, aviation, luxury services, or a related industry.
• Ability to manage multiple digital systems simultaneously and navigate several platforms and interfaces in real time.
• Strong communication skills and excellent written and spoken English.
• Ability to remain calm, accurate, and solutions-focused under pressure.
• Collaborative mindset and genuine passion for delivering exceptional service.
• Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.

Responsibilities

• Manage client requests and bookings accurately and efficiently.
• Oversee operational aspects of client journeys and secure regulatory permissions by gathering and verifying country-specific requirements, including landing permits, weather concerns, crew readiness, and flight documentation.
• Arrange additional services such as ground transfers, chauffeurs, and helicopter connections.
• Anticipate challenges, resolve issues, and keep clients informed.
• Coordinate across multiple teams to deliver seamless, end-to-end service.
• Build trusted relationships with high-profile clients through clear, professional communication.
• Take ownership of complex situations and ensure the best possible outcomes.

Benefits

• Global experience with a diverse, international client base and dynamic challenges.
• Access to multiple technology platforms and interfaces.
• A clear path to career progression and opportunities to develop client management, operations, and leadership skills.
• Tailored training, ongoing coaching, and opportunities to move across departments and brands within the group.
• Bonuses in addition to the hourly rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed