Valet Attendant - Lansing, MI

Parking Management•Lansing, MI

21h•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet services while protecting guest vehicles and creating a welcoming, professional guest experience. The role includes greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, responding to inquiries, and operating vehicles with care. Attendants follow company policies and safety procedures, handle keys appropriately, and help maintain smooth, high-quality parking operations. The position is active and takes place indoors and outdoors, including on-site parking facilities and corporate settings. It involves standing and walking for extended periods, lifting up to 50 pounds, and working in varied weather conditions and environments that may be noisy and include moving vehicles. Attendants work with colleagues, vendors, and clients and may use computers, phones, and personal cell phones for work-related communications and applications. A polished appearance and compliance with uniform and grooming standards are required. The schedule may be full-time or part-time and requires flexibility to work nights, weekends, and holidays. Compensation is hourly pay plus tips; the posting says valets can average $13.00–$20.00+ per hour after base pay and tips combined, with rates varying by market and tips depending on service performance and customer interactions. This is a non-exempt position eligible for overtime pay for hours worked beyond 40 in a workweek. Employment is at will, and a 120-day introductory period applies.

Requirements

High school diploma or GED.
A customer-service attitude and helpful demeanor are mandatory.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Maintain professional appearance and comply with uniform and grooming standards.
Follow instructions, work schedules, safety procedures, and company policies; complete tasks on time.
No special certifications are necessary.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Conduct vehicle damage inspections and document parking locations on claim tickets.
Safely park and retrieve guest vehicles while following proper key-handling procedures and safety protocols.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and address guest inquiries professionally.
Maintain compliance with attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality service.
Support colleagues and contribute to a positive team environment.
Maintain regular attendance, follow company policies, and uphold company standards for safe and efficient parking operations.
Arrive on time in full uniform and properly groomed before clocking in.
Perform other tasks as needed to support operational goals and respond flexibly to changing business needs.
Attend required staff meetings and complete assigned training modules on time.
Follow company policies and procedures, report unsafe conditions, and use and maintain equipment appropriately.
Use a personal cell phone for work-related communication or applications if required, subject to company reimbursement policy.