Valet Attendant - Lansing, MI

Parking Management Company•Lansing, MI

9h•$10 - $10•Onsite

About The Position

Parking Management Company (PMC) is a national provider of hospitality-focused parking services, including valet and self-parking management, shuttle services, event parking, and porter and bell services. The Valet Attendant helps create a welcoming, professional guest experience by safely parking and retrieving vehicles, communicating clearly, and maintaining a polished presence. The role involves working actively in a fast-paced hospitality environment and providing courteous, efficient service while ensuring vehicle security. Compensation is hourly pay plus tips; the posting states valets can average $13.00–$20.00+ per hour after base pay and tips, with rates varying by market and tips depending on service performance and customer interactions. The position is non-exempt and is offered as full-time or part-time. Work takes place in indoor and outdoor environments, including on-site parking facilities and corporate settings. The role may involve varied weather, noise, moving vehicles, and exposure to the elements. Team members collaborate with colleagues, vendors, and clients, and may use computers, phones, and personal cell phones for work-related communication or applications. Nights, weekends, and holidays are essential to support guest and hotel operations. Employees must follow company policies, safety procedures, uniform and grooming standards, and applicable attendance and timekeeping requirements. A 120-day introductory period applies, and employment is at-will.

Requirements

High school diploma or GED.
A customer-service attitude and a willing, helpful demeanor are mandatory.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Ability to follow safety procedures, instructions, work schedules, and company policies.
Maintain professional appearance and comply with uniform and grooming standards.

Nice To Haves

Customer service experience preferred.

Responsibilities

Greet guests warmly and assist with vehicle drop-off and retrieval.
Safely and efficiently park and retrieve guest vehicles while following key-handling procedures and safety protocols.
Conduct vehicle damage inspections and document parking locations on claim tickets.
Manage traffic flow and respond professionally to guest inquiries.
Handle challenging situations, resolve problems promptly, and provide high-quality customer service.
Maintain clean, organized, and presentable valet areas.
Follow attendance and timekeeping policies, clock in and out for shifts and breaks, and accurately report tips.
Arrive on time, in full uniform, and properly groomed before clocking in; maintain regular attendance and uphold company standards.
Support colleagues and contribute to a positive team environment.
Attend required staff meetings and complete assigned training modules on time.
Perform other tasks as needed to support operational goals and changing business needs.
Follow company policies and procedures, report unsafe conditions, and properly use and maintain equipment.
Use a personal cell phone for work-related communication or applications when required; reimbursement follows company policy.