Valet Account Manager - Denver, CO

Parking Management•Denver, CO

22h

About The Position

The Valet Account Manager oversees the daily operations of an assigned valet location, ensuring exceptional service for clients and guests. The role manages staff, maintains client relationships, oversees site-level revenue, payroll, and expenses, and performs valet duties when needed. The Account Manager leads valet operations by delivering outstanding guest service, optimizing efficiency, and supporting financial performance, staff development, operational excellence, and customer satisfaction. The position involves managing schedules and staffing, conducting site visits, maintaining equipment, resolving operational issues, and upholding customer service standards. The Account Manager recruits, trains, and coaches associates, sets performance expectations, and takes responsibility for team performance. The role also monitors financial records and labor costs, provides management updates, attends meetings and training, and may work flexible hours or travel occasionally for financial reviews, audits, or corporate meetings. The work takes place in indoor and outdoor settings, including parking facilities and corporate environments. Associates may use computers and phones and collaborate with teams, vendors, and clients. The role includes regular exposure to outdoor weather, potentially noisy areas, and moving vehicles. Extended periods of standing and sitting are required, along with vision abilities needed to maintain awareness of guests, vehicles, and pedestrians. Personal cell phone use may be required for work communications and applications, with reimbursement according to company policy.

Requirements

High school diploma or GED.
At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Provide exceptional guest service using professional communication, active listening, and personalized assistance.
Demonstrate client management skills, including understanding client needs, resolving issues promptly, and anticipating requirements.
Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy.
Provide hands-on coaching and team leadership; knowledge of training methods, operational software, and leadership principles is required.
Manage payroll with attention to scheduling and overtime control, and guide managers in creating efficient schedules.
Communicate and report clearly with operations, HR, internal departments, external vendors, clients, and team members.
Meet the physical demands of extended periods of standing and sitting and the vision abilities needed for situational awareness on-site.
Use a personal cell phone for work-related communication and applications if required; reimbursement follows company policy.

Nice To Haves

Additional training or certifications in leadership or business management are beneficial.

Responsibilities

Serve as the primary contact for assigned properties, meet contractual obligations, address concerns, maintain stakeholder communication, and identify opportunities to improve service and grow business.
Manage scheduling, staffing, and quality assurance to support smooth daily operations.
Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold customer service standards.
Monitor site revenue, payroll, and expenses; work with the Regional Director on cost control and accurate financial records.
Recruit, train, and coach hourly associates, set performance expectations, model professionalism, and enforce company policies.
Provide regular reports and updates to management about progress, challenges, and account needs.
Coordinate promptly during emergencies or urgent situations, including using personal devices as needed.
Involve staff in planning, decision-making, and process improvement, and take responsibility for team performance.
Provide regular feedback, support skill development, encourage professional growth, and seek and apply customer feedback.
Attend required staff meetings and complete assigned training modules in a timely manner.
Work flexible hours when needed, particularly during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings when required.
Perform valet duties when needed and complete other tasks assigned to support operational and financial objectives.