Valet Account Manager - Denver, CO

Parking Management Company•Denver, CO

23h•$58,000 - $60,000

About The Position

The Valet Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. The role manages staff, client relationships, and site finances, including revenue and payroll, and may perform valet duties when needed. The Account Manager leads valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance, while supporting staff development, operational excellence, customer satisfaction, and a safe, professional, and organized valet experience. The position includes managing scheduling, staffing, and quality assurance; conducting site visits; monitoring revenue, payroll, and expenses; recruiting, training, and coaching hourly associates; maintaining client relationships; and reporting progress and account needs to management. The role may require flexible hours, occasional travel for financial reviews, audits, or corporate meetings, and use of a personal cell phone for work-related communication. This is a full-time, exempt position reporting to the City Manager or Area Manager. Compensation is salary with potential bonus opportunities, and salary may vary by market and applicable experience.

Requirements

High school diploma or GED.
At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Exceptional guest service, professional communication, active listening, and personalized assistance skills.
Ability to build and maintain client relationships, resolve issues promptly, and anticipate client needs.
Analytical and problem-solving skills, including analyzing revenue and payroll, identifying discrepancies, and improving operational efficiency and accuracy.
Training and leadership skills, including hands-on coaching, team building, accountability, and employee engagement.
Payroll management skills, including scheduling and overtime control.
Clear communication and reporting skills with internal departments, external vendors, operations, and HR.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

Additional training or certifications in leadership or business management.
Knowledge of operational software and leadership principles.

Responsibilities

Serve as the primary contact for assigned properties, meet contractual obligations, address concerns, maintain communication, and identify opportunities to improve services and grow business.
Manage daily location operations, including scheduling, staffing, and quality assurance.
Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold customer service standards.
Monitor site-level revenue, payroll, and expenses; work with the Regional Director on cost control and accurate record-keeping.
Recruit, train, and coach hourly associates, set performance expectations, model professionalism, and enforce company policies.
Provide regular management updates and reports on progress, challenges, and account needs.
Involve staff in planning, decision-making, and process improvement; take responsibility for team performance and provide feedback and development support.
Seek and apply feedback from internal and external customers and continuously improve processes, services, and supervisory skills.
Complete other tasks as assigned to support operational and financial objectives.
Attend required staff meetings and complete assigned training modules in a timely manner.
Work flexible hours when needed, particularly during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings when required.
Perform valet duties when needed.
Use a personal cell phone for work-related communication and work applications as required.