Vaccine Customer Representative - Colorado Springs, CO

MSD • North Wales, PA

1d • $106,200 - $167,200 • Remote

About The Position

The Vaccine Customer Representative (VCR) supports customers by providing clinical information about the company’s vaccines, along with education and resources that address operational and financial needs, including reimbursement information and contract adherence. The role supports providers and health systems in increasing immunization rates among appropriate patients and helping protect them from vaccine-preventable diseases. The VCR is the primary contact for varied healthcare customers in an assigned geography, including providers, nurses, pharmacists, quality directors, immunization managers, and office managers. The territory includes clinics, health departments, integrated delivery systems, and hospitals. The VCR is a member of a local customer team and collaborates with field-based colleagues, including the Vaccine Key Customer Leader, Vaccine Medical Affairs Leader, Region Medical Director, and extended team members.

The role develops customer relationships and delivers balanced vaccine sales presentations, customer education, contract performance support, and territory planning. It involves understanding customer needs and local market conditions, providing insights to company management, applying analytical tools in quarterly business reviews, and using data and company resources to support customer goals and improve immunization rates. For select accounts, the VCR serves as the primary customer contact, assesses account structure and patient needs, identifies business opportunities, and coordinates account strategies with internal customer teams.

The territory covers Colorado Springs, Pueblo, Alamosa, Durango, Canyon City, Salida, and surrounding areas. The ideal residence is within the territory. The posting lists remote flexible work arrangements and travel requirements of 25%; the role description also states travel varies by candidate location and is approximately 20%.

Requirements

• Bachelor’s degree and at least 3 years (36 months) of sales experience; alternatively, a high school diploma and at least 6 years of equivalent experience, which may include professional sales, marketing, military, or nonsales healthcare/scientific experience in pharmaceutical, biotech, or medical devices.
• Strong ability to build customer trust and demonstrate value through high-quality selling interactions focused on products or solutions and improving health outcomes.
• Ability to segment customers by shared characteristics and buying behaviors, focus on relevant groups, allocate promotional resources, and execute commercial plans.
• Ability to understand customer business conditions, assess market potential, prioritize local opportunities and risks, develop territory plans, and follow up to drive results.
• Ability to understand account interdependencies and customer healthcare goals, and improve account performance through long-term relationships and collaborative business planning.
• Ability to convey technical concepts accurately and clearly.
• Tenacity and resilience in achieving measurable results and meeting or exceeding objectives despite setbacks.
• Interest in learning and applying new skills to support the business.
• Ability to innovate through use of new or existing technologies.
• Ability to use data to analyze trends and drive business results.
• Valid driver’s license.

Nice To Haves

• Vaccines experience.
• Strong understanding of marketing and sales, and/or marketing and sales support functions or operations.

Responsibilities

• Deliver balanced product sales presentations to healthcare providers and healthcare business professionals, aligning customer needs with vaccine attributes and following product labeling, CDC recommendations, and professional society recommendations.
• Provide Vaccine Management with updates on customer needs, feedback, marketplace dynamics, and progress toward quality goals.
• Maintain knowledge of the professional and healthcare environment through self-study, product workshops, conferences, and review of company promotional materials.
• Use analytical skills and tools to conduct quarterly business reviews and educate customers on maximizing vaccine contract performance across the company portfolio.
• Educate customers on improving organizational immunization rates through adherence to quality-based programs and use of appropriate tools such as Vaccine IQ.
• Monitor business performance against objectives using company-provided tools.
• Develop a territory-level business plan focused on improving immunization rates, consistent with company policies, standards, and ethics.
• Maintain product knowledge and certification across the company vaccine portfolio and knowledge of the CDC immunization schedule for pediatric and adult vaccines.
• Serve as primary point of contact for select customer accounts and meet with key customer personnel to understand practice structure, business models, influencers, and patient needs.
• Identify business opportunities and share relevant information with stakeholders to support customer immunization needs.
• Coordinate with account executives, integrated delivery system teams, and solutions support teams to develop customer interaction and relationship strategies aimed at improving immunization rates.

Benefits

• Medical, dental, vision, healthcare, and other insurance benefits for employees and family.
• Retirement benefits, including 401(k).
• Paid holidays.
• Vacation.
• Compassionate and sick days.
• Eligible for annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level