Vaccine Customer Representative - Colorado Springs, CO

Merck • North Wales, PA

1d • $106,200 - $167,200 • Remote

About The Position

The Vaccine Customer Representative (VCR) supports customers by providing clinical information about the company’s vaccines, education, and resources. The role supports customers’ operational and financial needs, including reimbursement information and contract adherence, to help providers and health systems increase immunization rates among appropriate patients and protect them from vaccine-preventable diseases. The VCR is the primary contact for a range of customers in an assigned geography, including physicians, nurses, pharmacists, quality directors, immunization managers, and office managers. Customer locations include clinics, health departments, integrated delivery systems, and hospitals.

The VCR is a key member of the local Customer Team and collaborates with field-based colleagues, including the Vaccine Key Customer Leader, Vaccine Medical Affairs Leader, Region Medical Director, and other extended-team members. The territory covers Colorado Springs, Pueblo, Alamosa, Durango, Canyon City, Salida, and surrounding areas. The ideal residence is within the territory. Travel varies according to the candidate’s location within the geography; the posting separately lists a 25% travel requirement. The position is remote, with no relocation offered.

The role involves balanced vaccine sales presentations, sharing customer and market insights, ongoing product and immunization knowledge development, quarterly contract business reviews, customer education to improve immunization rates, performance monitoring, and territory business planning. For select accounts, the VCR serves as the primary customer contact, learns about the account’s operations, business model, influencers, and patient needs, identifies opportunities, and coordinates customer strategy with company teams.

The role requires a bachelor’s degree and at least three years of sales experience, or a high school diploma and at least six years of equivalent experience. A valid driver’s license is listed as a qualification. Vaccines experience and understanding of marketing, sales, or sales-support functions are preferred.

Requirements

• Bachelor’s degree and at least 3 years (36 months) of sales experience, or a high school diploma and at least 6 years of equivalent experience. Equivalent experience may include professional sales, marketing, military, or non-sales pharmaceutical, biotech, medical-device, healthcare, or scientific experience.
• Demonstrated ability to build customer trust and communicate value through high-quality product- and solution-focused interactions aimed at improving health outcomes.
• Ability to segment customer populations by shared characteristics and buying behaviors, focus on relevant groups, allocate promotional resources, and execute commercial plans.
• Ability to understand customer business climates, assess market potential, prioritize local opportunities and risks, develop territory plans, and follow up to drive results.
• Ability to understand account interdependencies and customer healthcare goals, and build long-term relationships through collaborative business planning.
• Ability to convey technical concepts accurately and clearly.
• Tenacity and resilience to achieve measurable results and overcome setbacks.
• Interest in learning and applying new skills to support the business.
• Ability to innovate using new or existing technologies.
• Ability to use data to analyze trends and drive business results.
• Valid driver’s license.

Nice To Haves

• Experience with vaccines.
• Strong understanding of marketing, sales, and/or marketing and sales support functions or operations.

Responsibilities

• Deliver balanced product sales presentations to health care providers and health care business professionals, aligning customer needs with vaccine attributes in accordance with product labeling and CDC and professional society recommendations.
• Provide Vaccine management with updates on customer needs, feedback, marketplace dynamics, and progress toward quality goals.
• Maintain knowledge of the professional and health care environment through self-study, product workshops and conferences, and review of company promotional materials.
• Use analytical skills and tools in quarterly business reviews to help customers maximize contract performance across the company portfolio.
• Educate customers on improving organizational immunization rates through quality-based programs and appropriate tools such as Vaccine IQ.
• Monitor business performance against objectives using company-provided tools.
• Develop a territory-level business plan to improve immunization rates in accordance with company policies, standards, and ethics.
• Maintain product knowledge and certification across the company vaccine portfolio and knowledge of the CDC pediatric and adult immunization schedules.
• Serve as the primary point of contact for select customer accounts and meet with key customer personnel to understand practice structure, business models, key influencers, and patient needs.
• Identify business opportunities and share information with relevant stakeholders to support identified immunization needs.
• Coordinate with company customer teams, including Account Executives, Integrated Delivery System teams, and Solutions support teams, to develop customer interaction and relationship strategies aimed at improving immunization rates.

Benefits

• Medical, dental, vision, healthcare, and other insurance benefits for employees and family.
• Retirement benefits, including a 401(k).
• Paid holidays, vacation, and compassionate and sick days.
• Eligibility for an annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level