Vacation Rentals General Manager

Commander, Navy Installations Command•Key West, FL

1d•Onsite

About The Position

This position is assigned to the Recreational Lodging Division of the Morale, Welfare and Recreation (MWR) Department at Commander, Navy Installations Command (CNIC), Naval Air Station Key West. The General Manager manages the administration, operation, and use of the Vacation Rentals Program and its assets. The role oversees program performance, financial operations, facilities, property, safety, procurement, and customer relations, and ensures compliance with CNIC recreational lodging standards and applicable regional procedures. The position supervises a large staff across executive housekeeping, front desk, maintenance, and housekeeping functions. It assigns and reviews work, trains employees, conducts performance reviews, handles recruitment and employee issues, approves leave, and supports equal employment opportunity policies. The incumbent may be designated as ALPHA personnel during inclement weather, may be recalled, and must work an uncommon schedule—including nights, weekends, early mornings, and holidays—as program needs require. The role also includes maintaining and receiving calls on an after-hours emergency phone and coordinating employee coverage.

Requirements

Knowledge of personnel policies and practices for handling human resources matters in a government environment, including recruitment, performance management, and evaluation.
Knowledge of laws, regulations, and policies used by DoD, the Department of the Navy, and other U.S. government agencies to manage individuals and teams.
Knowledge of daily hotel or vacation-property operations, including safety, environmental and fire prevention practices, hotel management procedures, and front desk, housekeeping, and maintenance operations.
Knowledge of automated property management systems; experience with Epitome is desirable.
Knowledge of business operations, including setting costs, resale mark-up and mark-down procedures, and disposal of surplus or unusable material.
Knowledge of developing MWR program instructions and procedures, conducting surveys to identify deficiencies, and determining the effects of changes to facilities and equipment.
Knowledge of program planning and ability to develop recommendations for facility and program modifications.
Knowledge of military MWR and/or NAF procurement, personnel, and funding.
Knowledge of NAF budgeting and activity-level financial management.
Knowledge of hotel, lodging, or hospitality management.
Knowledge of CNIC EEO policy and procedures.
Ability to work effectively with subordinates, supervisory and management officials, and patrons.
Ability to operate a personal computer and perform basic word-processing and spreadsheet tasks using Microsoft and site-specific software.
Ability to develop and deliver presentations and training effectively.
Ability to perform the full range of supervisory duties.
Ability to communicate effectively orally and in writing.
Valid state driver's license required to operate motor vehicles.
Must meet federal employment suitability requirements and successfully complete a background investigation, including fingerprint identification and background inquiry forms.
Must pass the E-Verify employment verification check and resolve any discrepancies as a condition of employment.
Must complete a Personal Identity Verification process using two forms of identification from Form I-9; a Social Security card and REAL ID or passport for access to government facilities are also required.
Must participate in direct deposit and, for males born after December 31, 1959, meet Selective Service registration requirements.
May be required to pass pre-employment examinations and successfully complete a probationary period.
Must submit an OGE-450 Financial Disclosure Statement upon entering the position and annually.
Must maintain a favorable background investigation; an ANACI investigation using the SF 86 is required for this sensitive position with IT II system and/or PII access.
May be required to obtain and maintain a government-issued travel card if travel is required more than twice per year.
Must be available for an uncommon tour of duty, including nights, weekends, early mornings, and holidays as needed, and be subject to recall for inclement weather or other program needs.
Must maintain and receive calls on the after-hours emergency phone and coordinate coverage.
Education is not a positive requirement; applicants using education as a qualifying factor must submit transcripts.

Nice To Haves

Experience with the Epitome property management system.

Responsibilities

Plan, develop, organize, promote, coordinate, execute, evaluate, and manage the Vacation Rentals Program.
Maintain program accounts; prepare statements; post payments and charges; collect delinquent payments; and implement financial checks and controls.
Ensure the program meets CNIC Recreational Lodging standards.
Serve as fund custodian and maintain internal controls for cash handling, daily accounting, inventory, property, and vehicles.
Ensure facilities and activities comply with fire, safety, security, and sanitation guidelines, and coordinate corrective action with local agencies.
Assist with planning and designing construction and renovation projects.
Ensure registers are closed out properly, change funds are accounted for and secured, and cash discrepancies are reported according to local directives.
Prepare monthly reports and inventories, interpret financial statements, and make operational adjustments as needed.
Prepare annual budgets by forecasting expenditures, revenue, and industry trends; determine facility and program needs; and allocate funds.
Ensure facilities operate economically and efficiently, remain clean and in good repair, and provide a safe and enjoyable environment for patrons; report and follow up on damage, malfunctions, and safety hazards.
Serve as property custodian and ensure equipment is received, tagged, and disposed of appropriately.
Develop and implement maintenance systems for facilities, equipment, and supplies; prepare purchase orders for required equipment, parts, and supplies.
Enter contractual information, fees, and payments into a computer database and prepare reports.
Perform administrative duties and keep current on requirements and deadlines.
Maintain grounds and facilities in accordance with CNIC Vacation Rentals standards.
Develop and implement severe-weather procedures, inform patrons, and prepare facilities for severe weather.
Develop and implement safety education for patrons.
Monitor relationships with patrons, receive complaints, and resolve them when possible.
Direct, assign, and prioritize staff work according to assignment requirements and employee capabilities.
Supervise staff and provide or arrange training; conduct annual performance reviews and Individual Development Plans.
Address disciplinary or performance concerns promptly and take corrective action, with Human Resources guidance as appropriate.
Interview applicants, select employees, approve leave, schedule staff, and resolve employee complaints.
Promote CNIC's EEO policy, maintain a workplace free of discrimination, harassment, and reprisal, and ensure fair and equitable treatment.
Perform other duties as assigned.
Maintain and receive calls on the after-hours emergency phone and coordinate coverage with other employees.

Benefits

Comprehensive benefits package including medical, dental, life insurance, long-term disability, retirement, and a 401(k) savings plan.
Annual and sick leave.
Tuition reimbursement.
Annual leave accrual of 13 days per calendar year, subject to the stated usage rules.
Sick leave accrual of 13 days per calendar year.
11 paid holidays per year.
Medical insurance, including vision, and dental insurance, with immediate enrollment and no waiting period.
NAF Retirement Plan.
401(k) Savings Investment Plan with employer match up to 3%.
Long-term disability plan.
Basic life insurance with optional life and spouse/dependent coverage.
Medical savings account (FSA).
Access to MWR programs and facilities, including golf courses, marinas, gyms and fitness centers, bowling centers, restaurants, discounted tickets and travel options, and Navy Exchange shopping privileges.
Stability of Federal Civilian Service.
Quality of Work Life Balance.