UX/UI Design Manager (Top Secret)
About The Position
ICF Next is seeking a UX/UI Design Manager to lead UX/UI planning and execution across digital products and user interfaces. This full-time, onsite position supports work at a client site in the Washington, DC area and requires an active Top Secret security clearance. Candidates must be U.S. citizens and perform all work in the United States. The position is contingent. The role includes conducting user research and usability evaluations, defining UX strategy and design direction, and developing information architecture and design artifacts such as requirements, wireframes, storyboards, user flows, process flows, site maps, and prototypes. The manager will collaborate with client stakeholders and multidisciplinary teams through the product lifecycle, support design implementation, maintain usability testing plans, and develop analytics strategies and KPIs to evaluate digital communications and user experience efforts.
Requirements
- Minimum of 5 years of relevant UX/UI experience.
- Active Top Secret security clearance.
- High school diploma plus relevant certifications, such as UX certifications from General Assembly, Human Factors International, or Nielsen Norman Group.
- At least 1 year of experience applying formal usability and user-centered design methods.
- At least 1 year of experience conducting user research and usability testing.
- At least 1 year of experience creating wireframes, storyboards, user flows, process flows, site maps, and prototypes.
- At least 1 year of experience providing UX/UI direction within multidisciplinary development teams.
- At least 1 year of experience with wireframing and design tools.
- At least 1 year of experience with Photoshop, Illustrator, wireframing tools, HTML, CSS, JavaScript prototyping, MS Teams, SharePoint, and forms.
- Strong UX/UI portfolio demonstrating relevant work.
- U.S. citizenship required.
- Candidates must be authorized to work in the United States and perform all work in the United States.
Nice To Haves
- Bachelor’s degree.
- Previous experience supporting the FBI.
- Strong understanding of information architecture and interaction design.
- Experience working in federal government or other complex, regulated environments.
- Experience developing UX strategies, roadmaps, and product backlogs.
- Experience using analytics and KPIs to evaluate digital experiences.
- Strong user-centered design and systems-thinking skills.
- Ability to translate research findings and complex requirements into clear, usable digital experiences.
- Ability to communicate design rationale and recommendations to technical and non-technical stakeholders.
- Strong collaboration skills across research, design, development, and client teams.
- Ability to balance user needs, technical constraints, and organizational requirements.
- Strong organizational skills and ability to manage multiple UX activities across the product lifecycle.
Responsibilities
- Lead UX/UI planning and execution across digital products and user interfaces.
- Conduct user research and usability evaluations to identify user needs and opportunities for improvement.
- Develop information architecture, requirements, wireframes, storyboards, user flows, process flows, site maps, and prototypes.
- Establish UX/UI design direction and collaborate with development teams to support implementation.
- Develop and maintain usability test plans and support internal and external usability testing.
- Define and maintain the UX strategy, backlog, and roadmap.
- Collaborate with client stakeholders and cross-functional teams throughout the product lifecycle.
- Develop analytics strategies and KPIs to evaluate digital communications and user experience efforts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
