UX/UI Design Manager (Top Secret)

ICF • Washington, DC

19d • Onsite

About The Position

ICF Next is seeking a UX/UI Design Manager to lead UX/UI planning and execution across digital products and user interfaces. This full-time, onsite role supports work at a client site in the Washington, DC area and is contingent. The candidate must be a U.S. citizen, perform all work in the United States, and hold an active Top Secret security clearance.

The position involves conducting user research and usability evaluations; developing information architecture, requirements, wireframes, storyboards, user flows, process flows, site maps, and prototypes; and establishing UX/UI design direction in collaboration with development teams. The manager will define and maintain UX strategy, backlog, and roadmap; develop usability test plans and support testing; collaborate with client stakeholders and cross-functional teams throughout the product lifecycle; and develop analytics strategies and KPIs to evaluate digital communications and user experience efforts.

Requirements

• At least 5 years of relevant UX/UI experience.
• Active Top Secret security clearance.
• High school diploma plus relevant certifications, such as UX certifications from General Assembly, Human Factors International, or Nielsen Norman Group.
• At least 1 year of experience applying formal usability and user-centered design methods.
• At least 1 year of experience conducting user research and usability testing.
• At least 1 year of experience creating wireframes, storyboards, user flows, process flows, site maps, and prototypes.
• At least 1 year of experience providing UX/UI direction within multidisciplinary development teams.
• At least 1 year of experience with wireframing and design tools.
• At least 1 year of experience with Photoshop, Illustrator, wireframing tools, HTML, CSS, JavaScript prototyping, MS Teams, SharePoint, and forms.
• A strong UX/UI portfolio demonstrating relevant work.
• U.S. citizenship; all work must be performed in the United States.
• Candidates must be authorized to work in the United States.

Nice To Haves

• Bachelor’s degree.
• Previous experience supporting the FBI.
• Strong understanding of information architecture and interaction design.
• Experience working in federal government or other complex, regulated environments.
• Experience developing UX strategies, roadmaps, and product backlogs.
• Experience using analytics and KPIs to evaluate digital experiences.
• Strong user-centered design and systems-thinking skills.
• Ability to translate research findings and complex requirements into clear, usable digital experiences.
• Ability to communicate design rationale and recommendations to technical and non-technical stakeholders.
• Strong collaboration skills across research, design, development, and client teams.
• Ability to balance user needs, technical constraints, and organizational requirements.
• Strong organizational skills and ability to manage multiple UX activities across the product lifecycle.

Responsibilities

• Lead UX/UI planning and execution across digital products and user interfaces.
• Conduct user research and usability evaluations to identify user needs and opportunities for improvement.
• Develop information architecture, requirements, wireframes, storyboards, user flows, process flows, site maps, and prototypes.
• Establish UX/UI design direction and collaborate with development teams to support implementation.
• Develop and maintain usability test plans and support internal and external usability testing.
• Define and maintain the UX strategy, backlog, and roadmap.
• Collaborate with client stakeholders and cross-functional teams throughout the product lifecycle.
• Develop analytics strategies and KPIs to evaluate digital communications and user experience efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED