UX Specialist/Designer

Leidos•Baltimore, MD

1d•Onsite

About The Position

Leidos is seeking an experienced User Experience (UX/UI) Specialist to support the Social Security Administration (SSA) and its Digital Modernization Strategy. The role contributes to technology solutions intended to improve SSA applications and services for more than 65 million Americans each month. The successful candidate designs intuitive, accessible, user-centered digital experiences and works collaboratively with stakeholders and multidisciplinary teams. The position is full-time and onsite in Woodlawn, Maryland.

Requirements

Bachelor's degree and at least 4 years of relevant experience; or a master's degree and at least 2 years of relevant experience; or 8 years of related experience in lieu of a degree.
At least 3 years of direct UX/UI design experience, including user-centered design methodologies and user analysis.
At least 3 years of experience documenting user requirements, screen designs, and design recommendations.
At least 3 years of experience designing and conducting formative usability testing in formal and informal environments.
At least 3 years of experience preparing and presenting usability findings, design concepts, and recommendations to small and large audiences.
Strong written and verbal communication skills, including the ability to explain technical concepts and interact directly with customers and stakeholders.
Ability to collaborate effectively with multidisciplinary teams and translate complex business requirements into user-friendly design solutions.
Must provide a digital portfolio of design work for review.
Must be able to obtain a Public Trust.

Nice To Haves

Experience with Figma and/or Axure RP for wireframing, prototyping, and UI design.
Strong understanding of responsive web design, Section 508 accessibility, and UX/UI best practices.
Experience in Agile/Scrum environments, including user stories, acceptance criteria, and sprint activities.
Experience collaborating with front-end developers on design implementation, testing, and quality assurance.
Familiarity with HTML, CSS, W3C standards, and design systems such as the U.S. Web Design System (USWDS).
Experience using Jira, Agility, or Confluence for project tracking and collaboration.
Experience with Pega and/or ServiceNow platforms.
Previous experience supporting federal, state, or local government agencies.

Responsibilities

Analyze business processes and user needs, and translate requirements into intuitive, user-centered interface designs.
Collaborate with stakeholders to identify business objectives, gather requirements, and understand end-user needs.
Facilitate customer discovery sessions, stakeholder interviews, and collaborative design workshops.
Develop conceptual models, user journey maps, personas, and scenarios of use to inform design decisions.
Create, evaluate, and refine wireframes, screen layouts, and interactive prototypes for browser-based applications.
Plan, design, and conduct usability testing in formal and informal settings to validate design solutions.
Analyze usability findings and provide actionable recommendations to improve the user experience.
Document user requirements, interface designs, usability findings, and design recommendations.
Present design concepts, research findings, and recommendations to technical teams, stakeholders, and customers.
Collaborate with developers, business analysts, and other team members to align design solutions with business requirements and user expectations.
Support the development of accessible, responsive, and user-friendly digital applications.