UX Designer

ECS Tech Inc • Work from home, Virginia

5d • $100,000 - $110,000 • Remote

About The Position

Everforth ECS is seeking a remote UX Designer to help create innovative solutions that transform how DHS HQ customers work. As part of the DHS HQ team, the designer will collaborate with the customer and stakeholders to identify challenges and opportunities in user journeys, interactions, and touchpoints; design and test ways to improve service delivery and user experience; and foster a customer-centric culture across the federal enterprise.

The UX Designer will plan and execute user research, draw insights from research to guide the design of dynamic experiences, and work with ECS teammates to create engaging, customer-focused experiences across services, applications, and websites that support the customer’s mission. The role involves close collaboration with federal practice engineers and clients, discovery of existing tools and processes, research and usability testing, production of UX deliverables, and translating findings into testable business and functional requirements.

Requirements

• Must be a US citizen.
• Must be able to obtain a Public Trust.
• Bachelor's degree.
• At least 5 years of combined professional experience.
• Online portfolio showcasing UX design experience and deliverables.
• Experience creating UX deliverables such as user journey maps, research plans, empathy maps, service blueprints, stakeholder maps, user flows, storyboards, interaction models, wireframes, prototypes for complex systems, and testing plans.
• Experience interpreting user research and analytics to produce insights and recommendations.
• Experience collaborating with UX/UI designers and technical teams on high-fidelity prototyping, piloting, testing, and implementation.
• Results-oriented problem-solving skills and high standards for quality, accuracy, attention to detail, and excellence.
• Excellent written and oral communication skills, including the ability to present projects and status reports to management, customers, and stakeholders.
• Self-starter who is motivated and confident, and able to work independently and in a team environment.

Responsibilities

• Collaborate with federal practice engineers and federal clients to define, design, and implement innovative, intuitive solutions for federal customers and their stakeholders.
• Lead discovery efforts to understand existing tools and processes and gather requirements for new projects.
• Plan and lead customer/user research using strategies and tools such as surveys, interviews, focus groups, and observations.
• Create research reports, user journey maps, workflows, user personas, day-in-the-life scenarios, and use case summaries to build understanding of customers and users.
• Design wireframes, mockups, and prototypes as appropriate, incorporating federal customer requirements.
• Validate designs through usability testing and collect and incorporate user feedback throughout product development.
• Collaborate on customer/user experience success stories, case studies, demonstrations, and trainings.
• Translate user research and discovery findings into clear, testable business and functional requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level