UX Designer
About The Position
The UX Designer creates and defines seamless, consistent, and desirable experiences for Global Payments products and services using user-centered design principles, including qualitative and quantitative user research, analysis, and visual or interaction design. The role develops an in-depth understanding of the contexts in which customers interact with products and services, and applies customer needs, motivations, tasks, and goals to engaging experiences across devices, delivery channels, and sometimes non-digital touchpoints. The UX Designer acts as a user advocate and collaborates with stakeholders and project teams. The role contributes to UX strategy by aligning the user experience with the vision and business strategy, helping stakeholders understand users and their desired experiences. It uses appropriate research methods, analyzes findings, and turns them into actionable recommendations. The UX Designer defines patterns, navigation, structure, and hierarchy, and creates experience designs and artifacts to communicate concepts and gather feedback. Designs must comply with accessibility guidelines. The position offers a stated annual salary range of $85,000–$95,000. Global Payments describes a competitive salary and benefits package, career-growth opportunities, learning and development experiences, an inclusive and supportive team environment, opportunities to participate in community and charity initiatives, a global employee assistance program, and achievement recognition.
Requirements
- Bachelor's degree in Interaction Design, Human Factors, or a related field, or a combination of relevant training and experience in lieu of a degree.
- Typically, a minimum of 4 years of relevant experience researching and designing user experience solutions independently.
Nice To Haves
- Education or background in Psychology, Interaction Design, Human-Computer Interaction, Product Design, Graphic or Visual Design, Human Factors, Library Science, English, Information Technology, or a related field.
- Typically, a minimum of 4 years of relevant experience researching and designing user experience solutions independently within the financial industry.
Responsibilities
- Assist with defining UX strategy and aligning the user experience with the vision and business strategy.
- Help stakeholders understand users and the experiences they desire.
- Conduct appropriate user research, which may include usability testing, audience and task analysis, persona development, heuristic evaluation, cognitive walkthroughs, field observations, interviews, card sorting, and focus groups.
- Analyze research results and provide detailed, actionable recommendations to project teams.
- Define experience patterns, navigation, structure, and hierarchy using user stories, scenarios, process flows, mind maps, affinity diagrams, journey maps, and ecosystem diagrams.
- Identify opportunities and challenges to ensure users' needs are met when interacting with products and services.
- Facilitate participatory design, design evaluation, and brainstorming sessions.
- Create low-fidelity wireframes, high-fidelity prototypes, simulations, storyboards, visual designs, user design patterns, and style guides to communicate concepts and gather feedback.
- Ensure designs comply with accessibility guidelines.
Benefits
- Competitive salary and benefits package.
- Opportunities to grow skills and build a career within a global business.
- Access to learning, development, and on-the-job experiences.
- Supportive, inclusive team environment.
- Time to participate in community and charity initiatives.
- Global employee assistance program to support wellbeing.
- Recognition through a global platform that celebrates achievements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
