UX Scrum Master

STC•Silver Spring, MD

About The Position

STC is seeking a Scrum Master to support the Consolidated Cumulus User Experience (Dashboard) team on the EOSDIS Evolution and Development (EED) program. EED supports NASA's Earth Science Data and Information System (ESDIS) in enabling global, open access to Earth observation data. The Consolidated Cumulus UX Scrum Master is a servant-leader who promotes and supports Scaled Agile (SAFe) principles within the Dashboard development team. The role helps the UX team work effectively by removing blockers, facilitating Agile ceremonies, and fostering continuous improvement. It bridges technical execution with the strategic flow managed by the Release Train Engineer (RTE).

Requirements

Deep understanding of Scrum, Kanban, and Scaled Agile Framework (SAFe) principles.
Ability to lead without formal authority, with a focus on team empowerment and conflict resolution.
Technical literacy sufficient to understand and discuss AWS infrastructure, CI/CD pipelines, and system architecture.
Proficiency with Agile management tools such as Jira for tracking velocity, cycle time, and team metrics.
Strong facilitation skills for leading PI Planning events, Scrum of Scrums, and other major synchronization meetings.
Must be a US Citizen or Permanent Resident / Green Card holder.

Nice To Haves

Proven experience leading technical teams (development, infrastructure, test, or DevOps/CI/CD) in a complex systems environment.
Experience synthesizing requirements from architects and systems engineers into actionable task backlogs.
Experience with operational security reporting and SLA compliance.
Expert understanding of SDLC and production deployment workflows.

Responsibilities

Facilitate Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives, keeping them productive and appropriately time-boxed.
Guide the team toward consistent, measurable improvement in each sprint cycle.
Support the Product Owner in managing team capacity and protecting the team from unplanned external interruptions.
Identify and remediate bottlenecks so work moves through development and operations without stalling.
Identify, mitigate, and escalate high-level blockers to the Release Train Engineer (RTE).
Help the team manage complex dependencies, particularly those involving infrastructure and core software updates.
Coach team members on Lean-Agile principles and practices, focusing on synchronization between development and operations.
Support the Product Owner in maintaining a healthy, prioritized backlog.
Promote standardized processes, tools, and communication channels across the team.
Track and report key performance metrics, including velocity, cycle time, defect rates, and predictability.
Provide data-driven reporting on team health and progress against strategic goals to the Operations Manager and Release Train Engineer.