UX Researcher

Bask Health

About The Position

Bask Health is seeking a hands-on UX Researcher to study how people use its merchant-facing and patient-facing telehealth software and identify opportunities to improve usability. The role evaluates how users navigate experiences, complete tasks, interpret information, and respond to interface designs across workflows such as merchant onboarding, dashboards, storefront configuration, patient questionnaires, checkout, and account settings. The UX Researcher plans and conducts moderated and unmoderated usability studies, user interviews, concept evaluations, observational research, and task-based assessments. They select methods appropriate to the research questions and product-development stage; analyze findings for recurring patterns; and communicate actionable recommendations to product, design, and engineering teams. The role works closely with product designers, content designers and UX writers, product managers, and engineers to test prototypes, assess content clarity and interaction patterns, prioritize research, and evaluate implemented experiences. The researcher also maintains organized documentation and contributes reusable research practices. Because the software operates in healthcare-related environments, research must appropriately address participant privacy, consent, sensitive information, and approved clinical workflow boundaries. The role independently manages assigned research projects from planning through synthesis and presentation.

Requirements

3+ years of professional experience in UX research, user research, human-computer interaction, or a closely related field.
A portfolio or case studies demonstrating UX research methods and findings.
Experience planning and conducting usability studies for digital products.
Strong understanding of qualitative research methods.
Experience conducting moderated user interviews.
Familiarity with unmoderated usability testing.
Ability to develop clear research questions and study objectives.
Experience creating usability tasks and research discussion guides.
Understanding of user-centered design principles.
Ability to evaluate navigation, interaction patterns, and complex workflows.
Experience identifying usability problems and recommending improvements.
Familiarity with usability metrics and task-based evaluation.
Experience synthesizing qualitative findings into actionable recommendations.
Ability to communicate research results to technical and nontechnical stakeholders.
Experience collaborating closely with product designers and product managers.
Familiarity with wireframes, prototypes, and iterative product design.
Experience evaluating digital interfaces across different stages of development.
Understanding of research ethics and participant consent.
Familiarity with participant recruitment and screening.
Experience organizing and documenting research findings.
Strong analytical thinking and attention to detail.
Excellent written and verbal communication skills.
Ability to balance research rigor with practical development timelines.
Strong organizational skills and ability to manage multiple studies.
Ability to independently deliver high-quality UX research work.

Nice To Haves

Experience researching SaaS platforms or business software.
Familiarity with merchant-facing dashboards and administrative applications.
Experience evaluating e-commerce or direct-to-consumer product experiences.
Background in healthcare, telehealth, or patient-facing digital software.
Experience testing patient onboarding or intake questionnaires.
Familiarity with complex forms and multi-step workflows.
Understanding of healthcare-related privacy considerations.
Experience conducting research involving sensitive information.
Familiarity with UserTesting, Maze, Dovetail, Lookback, or comparable research platforms.
Experience evaluating Figma prototypes.
Understanding of quantitative usability measures.
Experience combining usability findings with product analytics.
Familiarity with accessibility research and inclusive testing practices.
Experience conducting remote usability studies.
Understanding of information architecture testing methods.
Experience with first-click testing, tree testing, or card sorting.
Familiarity with white-label or multi-tenant SaaS products.
Experience researching AI-assisted interfaces.
Understanding of research operations and insight repositories.
Experience working in fast-moving, cross-functional product teams.

Responsibilities

Conduct UX research across merchant-facing and patient-facing software experiences.
Plan and execute usability studies for existing and proposed product features.
Conduct moderated user interviews and support unmoderated usability testing and structured task evaluations.
Develop research plans, study objectives, participant criteria, usability tasks, interview guides, and discussion materials.
Evaluate navigation, information architecture, interaction patterns, and complex workflows.
Test prototypes to identify usability problems before development and support iterative testing throughout product development.
Research multi-step onboarding and configuration workflows, merchant dashboards, settings pages, administrative interfaces, patient questionnaires, forms, and checkout experiences.
Identify confusing instructions, labels, and interface terminology, and collaborate with content designers to evaluate comprehension and clarity.
Work with product designers to validate interaction patterns and with product managers to prioritize usability research opportunities.
Recruit and screen research participants through approved processes.
Observe user behavior and identify recurring friction points.
Analyze qualitative findings to identify patterns and themes, incorporating available behavioral data and usability metrics where appropriate.
Evaluate task completion, user errors, and workflow efficiency.
Develop research summaries and actionable design recommendations.
Present usability findings to product, design, and engineering teams.
Conduct post-launch usability evaluations when needed.
Help establish reusable usability testing templates and research practices.
Maintain organized research documentation and findings.
Follow participant consent, privacy, and data-handling procedures.
Independently manage assigned UX research projects from planning through synthesis and presentation.