UX Researcher
About The Position
As a member of the UX Research team, the UX Researcher will help shape the end-to-end UX research process for a hyper-growth product development organization. The role involves planning and conducting user research studies and experiments across multiple products and digital experiences, and collaborating closely with UX designers, product managers, engineers, analytics teams, and other stakeholders. The researcher will use quantitative and qualitative methods to collect and analyze user behavior data, then communicate actionable recommendations. They will support the use of research throughout the software development cycle, maintain research resources, and promote experimentation and knowledge sharing across teams.
Requirements
- Experience with generative and evaluative research using quantitative and qualitative methodologies.
- Demonstrated understanding of the strengths and shortcomings of different research methods, including when and how to apply them during product development.
- Experience facilitating research studies and experiments, such as in-person and remote testing, concept evaluation, card sorting, A/B testing, iterative prototype testing, field research, and survey design.
Nice To Haves
- UX Research experience for Cloud/SaaS, PaaS, and/or IaaS products.
Responsibilities
- Identify and help prioritize research opportunities.
- Craft and refine customer personas.
- Apply quantitative and qualitative methodologies to collect and analyze user behavior data, and communicate actionable recommendations to stakeholders.
- Partner with engineers and designers to develop requirements for interactive prototypes.
- Support teams in applying research throughout the software development cycle, ensuring consistency, rigor, and accuracy across research studies and programs.
- Partner with analytics teams to leverage insights from data sources.
- Manage participant outreach programs.
- Maintain the UX research repository of past reports, study templates, guides, and other deliverables.
- Promote user research internally and foster a culture of experimentation through proactive knowledge sharing across teams.
- Plan and conduct user research studies and experiments across multiple products and digital experiences.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
