UX Researcher/Designer

Codetech • Chicago, IL

3d • Remote

About The Position

Grant Thornton is hiring a contract UX Researcher to support the discovery phase for internal web applications. The role focuses on understanding users’ needs and translating research into clear direction for product, design, and engineering. The UX Researcher/Designer will work under a Lead US Designer and collaborate with Product Managers, Engineers, and Business Stakeholders.

The role includes planning and conducting user research, facilitating interviews and workshops, synthesizing findings, and creating practical experience artifacts. Deliverables include a UX plan and interview results; a concise findings and recommendations deck; lean personas; current- and future-state journey maps; task and flow diagrams; low-fidelity wireframes for critical paths; a prioritized UX backlog; and mockups as needed. Tools mentioned are Figma, Mural, and Office.

This is a 6-month contract with potential to extend and is 100% remote. Candidates must provide a resume with hourly rate, location, time-zone overlap, work samples, an example of a discovery project and its outcome, start date, and weekly capacity.

Requirements

• 4–7+ years conducting user research on product teams; enterprise or B2B experience is preferred.
• Experience with Figma, Mural, and Office.
• Ability to plan and conduct interviews, observe real work, test early ideas, and perform quick usability checks.
• Ability to turn raw research notes into clear insights and prioritized recommendations.
• Ability to independently produce personas, journey maps, task flows, and low-fidelity wireframes using Figma, Mural, or similar tools.
• Confident facilitation skills, including guiding groups, handling pushback, and driving toward clarity.
• Excellent written and verbal communication, with the ability to communicate concisely to executives.
• Candidates must submit a resume with hourly rate, location, and time-zone overlap; 2–3 work samples; an example of a discovery project, including its goal, their contribution, and outcome; a start date; and weekly capacity.

Nice To Haves

• Design experience and a portfolio of enterprise-related work or similar.
• Experience in complex or regulated areas such as tax, audit, finance, healthcare, or the public sector.
• Basic survey skills to complement interviews.
• Service design exposure, such as mapping processes.
• Light Research Operations experience, including consent, recruiting, or templates.
• Experience with user testing and gathering feedback.
• Design experience creating high-fidelity mockups and/or clickable prototypes.
• Examples of work from enterprise or B2B applications.

Responsibilities

• Plan and conduct user research to understand user jobs, pain points, and workflows.
• Facilitate interviews, workshops, and stakeholder discussions, surfacing assumptions and guiding groups toward clarity.
• Synthesize research notes into clear findings, implications, and recommended next steps.
• Create role snapshots or lean personas describing user types and needs.
• Map current and future user journeys, including pain points and simple measures of success.
• Create task and flow diagrams and low-fidelity wireframes for critical paths.
• Present concise research readouts, document decisions, and maintain a simple research archive.
• Produce a practical UX plan, interview results, a findings and recommendations deck, and a prioritized UX backlog.
• Create mockups as necessary.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed