UX Designer/Researcher

Happy Returns, a UPS Company • Atlanta, GA

1d • $90,000 - $145,068

About The Position

As a UX Designer/Researcher, you will lead research and design for products used by shoppers of top online retailers, retail store associates, and Happy Returns specialists to create, accept, and process returns. You will join a small team of engineers and product managers and collaborate with stakeholders across the company as the business scales.

You will lead end-to-end design across shopper return flows, retail partner apps, and warehouse tools. You will plan and conduct research throughout the product lifecycle, translate findings into prioritized recommendations, and partner with cross-functional teams to improve products iteratively. You will also create user flows, prototypes, and high-fidelity designs in Figma, contribute to the design system, and refine internal research practices.

Happy Returns is a UPS Company that provides software and reverse-logistics solutions for e-commerce returns. Compensation depends on factors including internal equity, location, and job-related qualifications. The position may be eligible for a bonus and a comprehensive benefits package, depending on the level and position offered. Visa sponsorship is not offered; candidates must be authorized to work in the United States.

Requirements

• At least 4 years of professional experience as a UX/UI or product designer, or as a UX researcher who has also designed shipped interfaces.
• Proficiency in Figma, including building components, prototyping interactions, and delivering high-fidelity designs across web and mobile devices.
• Professional experience conducting and synthesizing UX research, including usability testing and feedback interviews, into actionable insights.
• Strong cross-functional communication skills and experience using research findings and data to advocate for users.
• A portfolio demonstrating how research informed design decisions, not just final screens.
• Ability to work quickly in a fast-paced, demanding, and rapidly changing environment.
• Solid aesthetic sense and ability to work within an established style guide or design system.
• Must be authorized to work in the United States; visa sponsorship is not offered.

Nice To Haves

• Professional experience planning multiple UX research studies and recruiting research participants.
• Experience conducting discovery interviews in ambiguous problem spaces before solutions are defined and using insights to shape product direction.
• Experience presenting research recommendations to leadership or executive audiences.
• Experience in e-commerce, retail, or logistics.

Responsibilities

• Lead end-to-end design for one or more products, including shopper web return flows, retail partner apps, and warehouse tools.
• Plan, conduct, and lead UX research throughout the product lifecycle to discover user needs and pain points.
• Synthesize research findings into clear, prioritized recommendations and collaborate with product managers, engineers, customer success managers, and leadership on iterative product improvements.
• Advocate for users from ideation through handoff, creating user flows, prototypes, and high-fidelity designs in Figma with product and engineering partners.
• Contribute to standardizing Happy Returns design system components.
• Refine and standardize internal research methodologies and templates.

Benefits

• The position may be eligible for a bonus and a comprehensive benefits package, including medical, financial, and other benefits, depending on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed