Junior UX Researcher

Bask Health

About The Position

Bask Health is seeking an early-career UX Researcher to help understand how people use its software and support research that improves usability across its telehealth platform. The platform brings together merchant tools, patient experiences, clinical workflows, pharmacy operations, and commerce capabilities. The researcher will investigate how users navigate digital experiences, complete tasks, interpret information, and respond to product designs across workflows such as merchant onboarding, dashboards, patient questionnaires, account settings, and checkout. Working alongside experienced researchers, product designers, product managers, and engineers, the Junior UX Researcher will develop practical skills in usability testing, user interviews, research planning, observation, and qualitative analysis. The role includes preparing study plans and materials, supporting and observing research sessions, organizing findings, and helping communicate insights. The researcher will learn how findings inform interface decisions and how research priorities relate to product goals, timelines, and technical constraints. The role also involves learning research tools, recruitment processes, documentation practices, and methods for evaluating digital products. Since Bask operates in healthcare-related environments, research must give appropriate attention to participant consent, privacy, sensitive information, and clinical workflow boundaries. Guidance will be provided, with opportunities to take increasing ownership of defined research tasks as skills develop.

Requirements

Early-career candidate with 0–2 years of relevant experience in UX research, user research, human-computer interaction, behavioral research, or a related field; internships, academic research, freelance projects, or substantial independent research projects may be considered.
Portfolio, research case studies, or project examples demonstrating foundational research skills.
Understanding of basic user research principles and familiarity with qualitative research methods.
Basic knowledge of usability testing and familiarity with user interviews and observational research.
Ability to develop thoughtful research questions and avoid leading or biased interview questions.
Ability to take clear, organized research notes and familiarity with identifying patterns in qualitative information.
Strong analytical thinking and curiosity about user behavior.
Understanding of user-centered design principles and familiarity with digital products and web applications.
Willingness to learn research tools and methodologies.
Basic understanding of research ethics and informed consent.
Strong written and verbal communication skills, including the ability to explain research observations clearly.
Strong organizational skills and attention to detail.
Willingness to incorporate feedback and improve research practices.
Ability to collaborate with designers, product managers, and engineers.
Comfort asking questions and seeking clarification.
Ability to manage assigned tasks and meet deadlines.
Interest in improving software usability and accessibility.
Motivation to develop professionally as a UX researcher.

Nice To Haves

Internship or professional experience in UX research.
Academic background in human-computer interaction, psychology, cognitive science, sociology, design, or a related field.
Experience conducting usability tests for web or mobile applications.
Familiarity with moderated or unmoderated research sessions.
Experience conducting interviews for academic or product research.
Familiarity with UserTesting, Maze, Dovetail, or comparable research platforms.
Experience evaluating Figma prototypes.
Understanding of information architecture and navigation testing.
Familiarity with survey design and basic quantitative research.
Experience organizing or coding qualitative research data.
Understanding of accessibility and inclusive research principles.
Interest in healthcare technology or telehealth products.
Familiarity with patient-facing digital experiences.
Experience researching SaaS platforms or business software.
Understanding of e-commerce or direct-to-consumer products.
Familiarity with merchant dashboards or administrative applications.
Experience collaborating with UX or product designers.
Basic understanding of product analytics.
Experience using AI-assisted research tools with appropriate review and privacy safeguards.
Participation in academic research, design clubs, hackathons, or collaborative product projects.

Responsibilities

Support UX research initiatives across Bask Health's software platform.
Assist with planning and organizing usability studies, including developing research questions and study objectives.
Prepare interview guides and usability testing materials.
Support moderated user interviews and research sessions.
Observe participants interacting with digital products and prototypes, and take structured notes.
Document user behaviors, challenges, and feedback.
Assist with participant recruitment and screening through approved processes.
Support usability testing for merchant-facing software and evaluate patient onboarding and questionnaire experiences.
Research how users navigate dashboards and administrative interfaces.
Assist with task-based usability evaluations and identify confusing interactions and workflow friction.
Organize qualitative research notes and observations, and help identify recurring themes and patterns.
Help prepare research summaries and presentations.
Collaborate with product designers to understand usability findings and their influence on interface decisions.
Work with product managers to understand research priorities and participate in product discovery and design review discussions.
Assist with prototype testing and concept evaluation, including interface comprehension and navigation clarity.
Learn how product analytics can complement qualitative research.
Support accessibility and inclusive research practices.
Follow appropriate research ethics, consent, and privacy procedures.
Maintain organized research files and documentation, and contribute to reusable research templates and study materials.
Take ownership of assigned research tasks while seeking guidance when needed.
Learn how technical constraints and implementation decisions affect the user experience.