UX Engineer

U.S. Marine Corps • Quantico, VA

6d

About The Position

The UX Engineer supports Marine Corps Community Services (MCCS) enterprise digital platforms and reports directly to the Digital Product and User Experience Manager. The role supports the design, development, implementation, maintenance, and continuous improvement of digital experiences by applying user experience principles, front-end development practices, accessibility requirements, content management systems, and web technologies.

The position collaborates with product management, stakeholders, developers, contractors, and content contributors to implement approved enhancements, maintain platform functionality, and improve the user experience. Work includes front-end development, content management system administration, user training, platform support, testing, quality assurance, troubleshooting, and implementation of improvements that support organizational objectives and customer needs.

This is a white-collar position where occasional lifting of up to 20 pounds may be required. The position provides World Class Customer Service, with an emphasis on courtesy and prompt problem-solving, and requires adherence to safety, Equal Employment Opportunity, and sexual-harassment-prevention standards.

Requirements

• Four years of experience in website development, user experience design and implementation, content management systems, digital platform management, or related digital technologies; applicable education may substitute for years of experience.
• Experience developing and supporting content management systems such as WordPress, Drupal, SharePoint, or similar enterprise digital platforms, emphasizing content management, responsive design, accessibility, and user experience.
• Strong knowledge of modern front-end development technologies, including HTML, CSS, JavaScript, responsive web design principles, and contemporary web development practices.
• Experience supporting website implementation, maintenance, enhancement, user training, and operational support activities.
• Skill in developing and delivering training materials, operational procedures, presentations, briefings, user guides, and technical documentation.
• Ability to prepare and maintain clear, accurate, and complete documentation, reports, and correspondence.
• Exceptional customer service, interpersonal, analytical, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to collaborate effectively with technical and non-technical stakeholders.

Nice To Haves

• Experience implementing user interfaces and digital experiences across enterprise platforms is highly desirable.
• Knowledge of accessibility standards, digital media, usability principles, content management systems, and web technologies is preferred.

Responsibilities

• Design, develop, and maintain digital experiences using modern web technologies, content management systems, and established development standards.
• Implement approved requirements, interface designs, wireframes, prototypes, and content structures as functional digital solutions.
• Develop and maintain responsive user interfaces, navigation systems, and front-end functionality across MCCS digital platforms.
• Troubleshoot, maintain, enhance, and support enterprise digital platforms and web applications.
• Support testing, quality assurance, and validation to ensure platform functionality and usability.
• Configure, maintain, and support enterprise content management systems and related platform functionality.
• Assist installation personnel and platform users with content management, publishing workflows, and platform administration.
• Monitor assigned digital platforms and coordinate corrective actions or support to maintain performance, availability, and continuity of service.
• Support content implementation, platform configuration, and ongoing platform operations.
• Develop and maintain training materials, user guides, standard operating procedures, knowledge base articles, and support documentation.
• Coordinate and deliver training sessions, workshops, demonstrations, and onboarding activities for platform users and stakeholders.
• Coordinate CMS user training, onboarding, training materials, and operational support resources.
• Assist users with platform adoption, troubleshooting, and established workflows, processes, and best practices.
• Implement established accessibility standards, user experience requirements, and front-end development best practices.
• Support usability evaluations and identify opportunities to improve user experiences.
• Review user feedback, support requests, and platform usage trends to identify enhancement opportunities.
• Assist with analytics implementation and validation of user experience improvements.
• Provide technical consultation and support to MCCS stakeholders, installation personnel, and platform users.
• Collaborate with developers, designers, system administrators, cybersecurity personnel, contractors, and other stakeholders on platform delivery and operations.
• Assist with requirements gathering, solution planning, testing, implementation, and issue resolution.
• Provide courteous customer service, take action to solve problems promptly, and alert a supervisor or appropriate point of contact when help is needed.
• Adhere to safety regulations and standards; promptly report workplace hazards, injuries, occupational illnesses, and property damage from workplace mishaps.
• Adhere to standards supporting Equal Employment Opportunity principles and prevention of sexual harassment.
• Perform other duties as assigned.

Benefits

• Stability of Federal Civilian Service
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
• Access to a range of federal employee benefits for employees and their families, subject to position eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed