UX Designer

ECS Federal • Work from home, VA

9d • Remote

About The Position

Everforth ECS is seeking a remote UX Designer to help create innovative solutions that transform how DHS HQ customers work. As a member of the DHS HQ team, the designer will collaborate with the customer and stakeholders to identify challenges and opportunities across customer and user journeys, interactions, and touchpoints; design and test approaches to improve service delivery and user experience; and foster a customer-centric culture across the federal enterprise.

The UX Designer will plan and execute user research, interpret findings to identify insights, and use them to guide the design of engaging, customer-focused experiences across services, applications, and websites critical to the customer’s mission. The role works closely with ECS teammates, federal practice engineers, federal clients, and customer stakeholders to define, design, and implement intuitive solutions. Salary range: $100,000–$110,000.

Requirements

• Bachelor’s degree.
• Five or more years of combined professional experience.
• Must be a U.S. citizen.
• Must be able to obtain a Public Trust.
• Online portfolio showcasing UX design experience and deliverables.
• Experience creating UX deliverables such as user journey maps, research plans, empathy maps, service blueprints, stakeholder maps, user flows, storyboards, interaction models, wireframes, prototypes for complex systems, and testing plans.
• Experience interpreting user research and analytics to produce insights and recommendations.
• Experience collaborating with UX/UI designers and technical teams on high-fidelity prototyping, piloting, testing, and implementation.
• Results-oriented problem solver with high standards for quality, accuracy, attention to detail, and excellence.
• Excellent written and oral communication skills, including presenting projects and status reports to internal management, customers, and stakeholders.
• Self-starter who is motivated and confident, and able to work independently and as part of a team.

Responsibilities

• Collaborate with federal practice engineers and federal clients to define, design, and implement innovative, intuitive solutions for federal customers and stakeholders.
• Lead discovery efforts to understand existing tools and processes and gather requirements for new projects.
• Plan and lead customer and user research using strategies and tools such as surveys, interviews, focus groups, and observations.
• Create research reports, user journey maps, workflows, user personas, day-in-the-life scenarios, and use case summaries.
• Design wireframes, mockups, and prototypes, incorporating federal customer requirements.
• Validate designs through usability testing and collect and incorporate user feedback throughout product development.
• Collaborate on customer and user experience success stories, case studies, demonstrations, and trainings.
• Translate user research and discovery findings into clear, testable business and functional requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level